Onsite Resident Relations & Compliance Liaison

Louisville Metro Housing Authority; Louisville (KY); On-site; USD 34,000 - 43,000; Full time

Job summary

Louisville Metro Housing Authority is seeking a Resident Relations Coordinator to serve as a visible, in-person liaison between residents and Housing Programs. You will address concerns, resolve customer service issues, and support housing-related matters with HUD-compliant processes.

The role emphasizes proactive onsite presence, service recovery, conflict de-escalation, and consistent resident communication in alignment with LMHA policies.

Qualifications

• Minimum three (3) years experience in public housing, property management, compliance, social services, or resident relations.
• Experience with hearings, terminations, repayment agreements, or program integrity functions preferred.
• Strong conflict resolution, documentation, and communication skills.
• Valid driver’s license if site travel is required.

Responsibilities

• Meet directly with residents to receive and address concerns related to housing, property conditions, and services.
• Coordinate resolution of resident complaints and track outcomes.
• Process resident lease terminations in coordination with Housing Programs and Property Management, ensuring HUD compliance.
• Coordinate repayment agreements and monitor compliance for rent, damages, or subsidies.
• Provide professional, trauma‑informed customer service and de‑escalation during enforcement discussions.
• Maintain accurate case notes and engagement documentation in Yardi and track trends.

Skills

Customer service

Conflict resolution

Communication skills

Public housing knowledge

Education

2 Year Degree

Tools

Yardi

Job description

Louisville Metro Housing Authority is seeking a Resident Relations Coordinator to serve as a visible, in-person liaison between residents and Housing Programs. You will address concerns, resolve customer service issues, and support housing-related matters with HUD-compliant processes.

The role emphasizes proactive onsite presence, service recovery, conflict de-escalation, and consistent resident communication in alignment with LMHA policies.