Housing Front Desk Specialist - Client Services

Louisville-Metro-Housing-Authority; Louisville (KY); On-site; USD 23,000 - 32,000; Full time

Job summary

Louisville Metro Housing Authority is seeking a friendly front-desk/office assistant to greet clients and provide information on housing programs. You will document interactions in Yardi, verify demographics, and manage scheduling in a busy office environment.

The ideal candidate has at least 1–2 years of office or customer service experience, strong communication skills, and proficiency with Microsoft Office. A high school diploma is required; some college coursework is a plus.

Qualifications

• High school diploma or equivalent; some college coursework or administrative training preferred.
• Minimum of 1-2 years of office or customer service experience, preferably in public housing or social services.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite and ability to learn new software.
• Strong organizational skills and ability to multitask in a busy office.
• Ability to handle confidential information with discretion.
• Professional interaction with diverse populations.
• Must be a team player and contribute to office success.

Responsibilities

• Greet and assist clients, visitors, vendors, and applicants professionally.
• Provide information to Section 8 applicants and the public about eligibility and processes.
• Document interactions and follow-ups in LMHA system (Yardi).
• Verify and update customer demographics and contact information.
• Perform accurate data entry and manage appointment logs.
• Maintain a tidy and welcoming reception area.
• Direct people to resources or staff as needed.
• De-escalate challenging situations while delivering good service.

Skills

Customer service

Communication

Team player

Organizational skills

Attention to detail

Education

High school diploma

Some college coursework

Tools

Microsoft Office

Yardi

CRM software

Multi-line phone systems

Job description

Louisville Metro Housing Authority is seeking a friendly front-desk/office assistant to greet clients and provide information on housing programs. You will document interactions in Yardi, verify demographics, and manage scheduling in a busy office environment.

The ideal candidate has at least 1–2 years of office or customer service experience, strong communication skills, and proficiency with Microsoft Office. A high school diploma is required; some college coursework is a plus.