Onsite Repair Operations Leader: Lean, KPI-Driven

Assurant; Mount Juliet (TN); On-site; USD 75,000 - 125,000; Full time

Job summary

Assurant is seeking an experienced Repair Operations Manager for its Mt Juliet, TN facility. You will lead supervisors and technical teams to ensure device processing meets production goals, quality standards, and customer SLAs in a fast-paced environment.

This onsite role emphasizes Lean and data-driven decision making, workforce development, and operational efficiency to maintain a safe and compliant production floor. Collaboration with leadership to plan daily priorities is essential.

Qualifications

• 8+ years in manufacturing, production, distribution, assembly, reverse logistics, or related operational environments.
• 5+ years leading supervisors and frontline operations teams.
• Experience with Lean, Six Sigma, 5S or similar continuous improvement methods.
• Ability to analyze operational data and make data-driven decisions.
• Experience managing hourly workforce in fast-paced production.
• Strong leadership, coaching and employee development skills.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency with Microsoft Excel and reporting tools.

Responsibilities

• Lead and supervise supervisors and production staff to execute device processing in line with company standards and work instructions.
• Drive production performance, ensuring quality, throughput, and SLA targets are met.
• Monitor workflows, enforce quality controls, and implement reporting systems to track KPIs.
• Partner with leadership to set daily production plans, priorities, and continuous improvement initiatives.
• Optimize operations through line balancing, WIP reduction, and process improvements.
• Coach, train, and develop team members; foster a positive, high-performance culture.
• Implement and improve operational systems, procedures, and workforce planning.
• Maintain a safe, compliant, and efficient work environment.

Skills

Leadership

Lean Six Sigma

Data analysis

Process optimization

Communication

Coaching and development

Problem-solving

Education

Bachelor's degree in Business/Operations/Engineering/Supply Chain

Tools

Microsoft Excel

Job description

Assurant is seeking an experienced Repair Operations Manager for its Mt Juliet, TN facility. You will lead supervisors and technical teams to ensure device processing meets production goals, quality standards, and customer SLAs in a fast-paced environment.

This onsite role emphasizes Lean and data-driven decision making, workforce development, and operational efficiency to maintain a safe and compliant production floor. Collaboration with leadership to plan daily priorities is essential.