Repair Operations Manager

Assurant, Inc.; Mount Juliet (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Assurant, Inc. is seeking an experienced Repair Operations Manager to lead device processing in our Mt Juliet, TN facility. You will drive production performance, oversee supervisors and teams, and ensure quality and safety standards are met.

This role focuses on continuous improvement, workforce development, and KPI tracking to deliver exceptional service levels. You will partner with leadership to set daily production plans, implement reporting systems, and optimize line balancing and

Qualifications

• 8+ years of experience in manufacturing, production, distribution, or related operational environments.
• 5+ years of experience leading supervisors and managing frontline operations teams.
• Experience implementing Lean, Six Sigma, 5S, or other continuous improvement methodologies.
• Demonstrated ability to analyze operational data and make data-driven decisions.
• Experience managing an hourly workforce in a fast-paced production environment.
• Strong leadership, coaching, and employee development skills.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency with Microsoft Excel and other business reporting tools.
• Ability to manage multiple priorities while delivering results in a dynamic environment.

Responsibilities

• Lead and supervise supervisors and production staff to execute device processing.
• Drive production performance, ensuring quality, throughput, and SLA targets are met.
• Monitor workflows, enforce quality controls, and implement reporting systems to track KPIs.
• Partner with leadership to set daily production plans, priorities, and continuous improvement initiatives.
• Optimize operations through line balancing, WIP reduction, and process improvements.
• Coach, train, and develop team members; foster a positive, high-performance culture.
• Implement and improve operational systems, procedures, and workforce planning.
• Maintain a safe, compliant, and efficient work environment.

Skills

Leadership

Data-driven decisions

Communication

Problem solving

Multi-tasking

Education

Bachelor's degree in Business, Engineering, or related field

Tools

Microsoft Excel

Job description

The Repair Operations Manager leads device processing operations in a fast-paced, high-growth environment. This role is accountable for production performance, quality standards, workforce development, and operational efficiency. You’ll oversee supervisors and technical teams to ensure production goals and customer SLAs are consistently met.

This is an onsite role in our Mt Juliet TN facility.

What will be my duties and responsibilities in this job?

• Lead and supervise supervisors and production staff to execute device processing in line with company standards and work instructions
• Drive production performance, ensuring quality, throughput, and SLA targets are met
• Monitor workflows, enforce quality controls, and implement reporting systems to track KPIs
• Partner with leadership to set daily production plans, priorities, and continuous improvement initiatives
• Optimize operations through line balancing, WIP reduction, and process improvements
• Coach, train, and develop team members; foster a positive, high-performance culture
• Implement and improve operational systems, procedures, and workforce planning
• Maintain a safe, compliant, and efficient work environment

What are the requirements needed for this position?

• 8+ years of experience in manufacturing, production, distribution, assembly, reverse logistics, or related operational environments
• 5+ years of experience leading supervisors and managing frontline operations teams
• Proven experience implementing Lean, Six Sigma, 5S, or other continuous improvement methodologies
• Demonstrated ability to analyze operational data and make informed, data-driven decisions
• Experience managing an hourly workforce in a fast-paced production environment
• Strong leadership, coaching, and employee development skills
• Excellent communication, organizational, and problem-solving abilities
• Proficiency with Microsoft Excel and other business reporting tools
• Ability to manage multiple priorities while delivering results in a dynamic environment

What other skills/experience would be helpful to have?

• Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field
• Experience in wireless device repair, electronics manufacturing, OEM operations, or mobile device processing
• Knowledge of ISO 9001, R2, or similar quality certifications
• Familiarity with repair technologies, barcode scanning systems, and production tracking tools
• 10+ years of operations or production leadership experience

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