Onsite Desktop Support Technician – Charleroi, PA

Compucom Staffing; Charleroi (Washington County); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA benefits

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join our client team onsite in Charleroi, PA. You will provide end-user support across hardware, software, and networking, helping users resolve issues quickly and keep operations running smoothly.

The ideal candidate has 3–6+ years of PC hardware/software support, experience with ServiceNow or similar ticketing systems, and a customer-facing mindset. Deskside support and hands-on troubleshooting are core parts of this role.

Qualifications

• Minimum 3 to 6+ years of experience supporting PC hardware and software.
• Experience with network issue troubleshooting and deskside support.
• Familiar with ServiceNow or similar ticketing system.
• Customer-facing experience.
• Experience supporting mobile data plans and devices is a plus.
• CompTIA A+ certification preferred but not required.

Responsibilities

• Maintain, troubleshoot, and repair computer systems and peripherals.
• Document and upgrade hardware and software.
• Support and manage user accounts and security groups.
• Train employees and replace parts as needed.
• Resolve network connection issues and trace to switches.
• Escalate issues when necessary.
• Represent the company professionally to customers.
• Respond to routine technical questions.

Skills

PC Hardware

Software support

ServiceNow

Deskside support

Customer facing

Mobile devices

Multi-tasking

A+ certification

Tools

ServiceNow

Job description

CompucomStaffing is seeking a Desktop Support Technician to join our client team onsite in Charleroi, PA. You will provide end-user support across hardware, software, and networking, helping users resolve issues quickly and keep operations running smoothly.

The ideal candidate has 3–6+ years of PC hardware/software support, experience with ServiceNow or similar ticketing systems, and a customer-facing mindset. Deskside support and hands-on troubleshooting are core parts of this role.