Desktop Support Technician - Seattle, WA

VetJobs; Seattle (WA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA

Job summary

Compum Staffing is seeking a Desktop Support Technician to join the team onsite in Seattle, WA. You will provide hands-on support for desktops, laptops, printers, and mobile devices, resolving hardware and software issues and maintaining asset inventories.

The role requires 1–3+ years in desktop support, familiarity with Windows OS and Microsoft 365, and basic networking knowledge. Excellent communication and customer service are essential for success in a fast-paced enterprise environment.

Qualifications

• High school diploma or equivalent required; Associate degree in IT/CS preferred
• 1–3+ years of desktop support or help desk experience
• Experience with Windows OS and Microsoft 365
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, wireless) and ITSM familiarity

Responsibilities

• Provide onsite IT support for desktops, laptops, printers, and mobile devices
• Diagnose and resolve hardware, software, and connectivity issues
• Configure and deploy endpoint devices per procedures
• Manage tickets and SLAs using the designated system
• Assist with inventory, asset tracking, and device lifecycle tasks
• Troubleshoot basic networking including wireless and printers
• Support OS upgrades, software installs, and rollout projects
• Contribute to knowledge base and process improvements

Skills

Windows OS

Microsoft 365

Networking basics

Ticketing systems

Customer service

Troubleshooting

Education

High School Diploma or GED

Associate degree in IT/CS (preferred)

Tools

ServiceNow

Desktop imaging

Software deployment

Hardware break/fix

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . All positions are onsite, unless otherwise stated.

At Compum Staffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Seattle, WA. This role provides onsite and remote technical support for desktop computers, laptops, mobile devices, printers, and related IT equipment. This role is responsible for troubleshooting hardware and software issues, supporting end users, maintaining equipment inventories, and ensuring timely resolution of incidents and service requests. The ideal candidate is customer-focused, technically proficient, and able to work effectively in a fast-paced enterprise environment.

Duties And Responsibilities

• Provide technical support for desktops, laptops, monitors, printers, mobile devices, peripherals, and related technology
• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Install, configure, image, deploy, and maintain endpoint devices according to established procedures
• Perform equipment moves, adds, changes, and refresh activities
• Respond to incidents and service requests through designated ticketing systems and ensure accurate documentation of work performed
• Track, update, and resolve support tickets within established service level agreements (SLAs)
• Assist with inventory management, asset tracking, device lifecycle activities, and equipment audits
• Receive, stage, configure, and deploy new hardware and software
• Support end users in person, over the phone, and through remote support tools
• Troubleshoot basic networking issues, including wireless connectivity, network access, printers, and peripheral devices
• Escalate complex issues to higher-level technical teams when appropriate
• Assist with operating system upgrades, software installations, patching, and technology rollout projects
• Support backup and recovery activities as directed
• Maintain knowledge base articles and contribute to process improvement initiatives
• Follow established security, compliance, and operational procedures
• Collaborate with other IT team members to ensure consistent service delivery

Minimum Education Required

High School/GED

Skills and Qualifications

• High school diploma or equivalent required; Associate degree in Information Technology, Computer Science, or a related field preferred
• Minimum 1 to 3+ years of desktop support, help desk, field services, or technical support experience
• Experience supporting Windows operating systems and Microsoft 365 applications
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity
• Experience using ticketing systems such as ServiceNow or comparable ITSM toolsFamiliarity with desktop imaging, software deployment, and hardware break/fix activities
• Experience supporting printers, peripherals, mobile devices, and endpoint hardware
• Strong troubleshooting and problem-solving skills
• Ability to prioritize multiple tasks while maintaining attention to detail
• Excellent verbal and written communication skills
• Strong customer service orientation and ability to interact professionally with technical and non-technical users

Wage Range

The rate for this position is between $19.50 - $26.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: Compum Staffing, a division of Compum Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small to medium business.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

Location

City: Seattle

State: Washington

Job Category: Information Technology

Job Code: IT Information Technology

Affiliate Sponsor: Compum

Salary Range: $30,000-$45,000