Site Records Manager III

Canon Business Process Services, Inc.; Warsaw Township (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Positive work and client environment

Employee discounts nationwide

Job summary

Canon Business Process Services, Inc. seeks a Records Manager to lead the records and document management program at a client site, ensuring high-quality records control, retrieval, and disposal aligned with corporate and client policies.

You will supervise staff, develop programs, and implement procedures that meet federal, state, and local regulations (SOX, HIPAA, etc.), while delivering excellent client service and training staff as needed.

Qualifications

• 4-year college degree preferred.
• 4-5 years supervisory in a professional setting (records management a plus).
• Strong customer service, professional attitude & appearance required.
• Good communication and managerial skills are critical.
• Experience with automated records management systems and filing systems.

Responsibilities

• Oversee records management program and staff at a client site.
• Ensure easy retrieval and timely reference of information.
• Analyze client records needs and develop effective programs.
• Manage on-site and off-site components and conduct audits.
• Create and maintain databases for control and retrieval of information.

Skills

Communication

Customer service

Leadership

Research & data understanding

Project management

Education

4-year college degree (preferred)

Tools

LegalTrax/Interwoven

LegalKey

AccuTrac

Job description

Overview

Under general direction, the position is responsible for the highest quality of records management. Responsible for implementing efficient processes for easy retrieval and proper disposal of recorded information as well as delivering the highest customer service for clients at the identified site(s).

Responsibilities

• Responsible for the records and document management program and staff at a client site. Oversee the smooth processing, sorting, classification and coding of materials for integration into the re-cords systems
• Responsible for the easy retrieval and referencing of needed information on a timely basis
• Analyze the Records Management needs of the client(s) and develop programs to effectively meet those needs. Work closely with all staff members to ensure that information systems of the organization meet their needs and contribute to organizational objectives
• Manage on-site and off-site components of the Records program. Undertake audits of records created and stored within the organization. Develop programs for the distribution, retrieval and storage of records, including new information technologies into the organization and client
• Create and maintain databases for the control and retrieval of information. Ensure records are disposed or archived according to corporate policy or client policy
• Implement and formulate procedures, rules, records and information management policies and procedures. Ensure all aspects of record keeping adhere to relevant corporate policy or client policy and according to federal, state and local regulations including requirements of Sarbanes-Oxley Act HIPAA Privacy, etc. Deliver training to client staff as necessary
• Assist in developing and maintaining disaster recovery plans to ensure that the organization or client has access to necessary information controlled by CBPS, to continue functioning in the event of a major disaster
• Manage staff by selecting and recruiting; developing and mentoring staff; handling corrective actions; evaluating performance; providing training and development opportunities; coaching and counseling staff
• Ensure quality control metrics on daily work performed and measures against goals. Analyze and compile monthly statistical reporting metrics on records and information management
• Provide assistance to users in controlling costs associated with information creation, storage and retrieval

Qualifications

• 4-yr. college degree preferred
• 4-5 years supervisory in a professional setting preferably in records management. Law or Insurance firms exp. a plus
• Excellent customer service, professional attitude & appearance are a must
• Established personal credibility to client & staff essential
• Strong communication, written & managerial skills are critical to the job
• Good skills in research, gather, arrange, compile, interpret, summarize & evaluate complex & intangible data
• Proficiency in automated records management systems (ex: LegalTrax/Interwoven, LegalKey, AccuTrac, etc.) as well as filing systems (ex: redweld, etc.)
• Ensures projects are completed on schedule following established procedures and schedules
• Monitors daily operations of the departments & actively assists or provides direction to the various departments. May perform on-going operational tasks
• Some working experience & knowledge of manual & automated records management systems
• Provides direction to subordinates using established policies and precedents

PHYSICAL DEMANDS

• May lift and/or move up to 40 lbs on occasions

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within
• A company focused on creating a positive work and client environment
• Employee discounts on entertainment, products, and services nationwide!