Onsite QCC Technician: Hardware Config & SLA Support

Socket.dev; Concord (NH); On-site; USD 25,000 - 28,000; Full time

Job summary

Blue Mantis is seeking an onsite QCC Tech Technician in Concord to configure day-to-day orders in the build/configuration centre, aligning hardware and software with client SLAs and specified instructions. This 3-month contract reports to the Manager – Build / Configuration Centre.

Responsibilities include interfacing with internal teams, timely escalation of issues, using Service Now to update tickets in real time, adherence to quality standards, and remote setup of client devices following

Qualifications

• The ability to perform under pressure while maintaining client standards.
• Ability to communicate effectively with co-workers and management.
• Micro computer hardware configuration / testing.
• Good communication and the ability to follow technical documentation while applying technical problem solving skills.
• Good team player, with the ability to be flexible and quickly comprehend new technical and quality process related training.
• Computer hardware experience.
• Working knowledge of Microsoft products.
• Ability to learn new technical procedures and adhere to exact direction / quality verification.
• Ability to work and manage in a fast-paced environment.

Responsibilities

• Configure day-to-day orders on the build/configuration team and customize hardware/software per client instructions.
• Interface with internal contacts to facilitate configuration and delivery of orders.
• Escalate technical or process issues to the manager in a timely manner.
• Adhere to Blue Mantis quality system standards and processes.
• Use Service Now to update tickets in real time to ensure SLA accuracy.
• Comply with telephony, email, dress code and work ethic standards.
• Perform remote setup of client devices according to documented procedures.

Skills

Hardware configuration

Communication

Documentation reading

Team player

Microsoft products

Learning new procedures

Fast-paced adaptability

Tools

ServiceNow

Job description

Blue Mantis is seeking an onsite QCC Tech Technician in Concord to configure day-to-day orders in the build/configuration centre, aligning hardware and software with client SLAs and specified instructions. This 3-month contract reports to the Manager – Build / Configuration Centre.

Responsibilities include interfacing with internal teams, timely escalation of issues, using Service Now to update tickets in real time, adherence to quality standards, and remote setup of client devices following