Onsite Senior Technician

cairo communication systems (ccs); Boston (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

CCS is a growing IT company providing end-user support for a Boston client. We seek an On-Site Senior Technician to join our Onsite Services Team, delivering premium deskside support and maintaining equipment.

You will manage the ticketing system, handle devices (PCs, printers, scanners), provide training, ensure network connectivity, and coordinate with manufacturers for repairs. This is a full-time on-site role in Boston.

Qualifications

• End-user device support including desktops, printers and peripherals.
• Experience configuring/workstation setup and troubleshooting.
• Ability to manage and resolve tickets end-to-end.

Responsibilities

• Provide premium, deskside end-user support to client staff.
• Oversee and maintain the ticketing system for efficiency.
• Manage inbound tickets from initiation to resolution.
• Provide in-person support for devices, including PCs and printers.
• Ensure reliable network access and troubleshoot connectivity issues.
• Install, configure, deploy and troubleshoot desktops and peripherals.
• Daily status updates and monthly reporting of IT activity.

Skills

Desk-side support

Ticketing system management

End-user hardware support

Network troubleshooting

VOIP/telecoms support

Tools

Google Admin

Microsoft Office

Antivirus software

Printers and peripherals

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

OVERVIEW

CCS is looking to hire an On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Boston, Massachusetts based client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Salary Range: $50,000 - $65,000

What You'll Do:

• Providing premium, white-glove deskside support to client end users.
• Oversee and maintain the ticketing system to ensure efficiency and organization.
• Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
• Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
• Provide end-user training as needed.
• Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
• Troubleshoot and resolve issues with faulty operating systems and applications.
• Perform installation, configuration, deployment and troubleshooting of desktop computers and peripherals
• Maintaining knowledge of current IT technologies and trends.
• Perform new staff workstation configuration, specification, installation including workstation repairs, sending devices out for warranty and working with Manufacturers’ repair technicians
• Routine maintenance of short-throw projectors and document cameras including replacing bulbs, cleaning filters and troubleshooting
• Cabling coordination and supervision for any new/replacement low-voltage cabling work
• Daily status updates and monthly reporting of all IT activities
• Printer administration, configuration, specification, and troubleshooting
• VOIP and telecoms administration, configuration, specification, and troubleshooting
• Networked bell and intercom administration, configuration, specification, and troubleshooting
• Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
• Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
• Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.
• Chromebook and iPad device management including configuration of new devices and repairs
• Perform Device Setup and Enrollment using Goggle Admin