Configuration Center Technician: Imaging, SAP & QA

Bertelsmann-Jobs; Minor Lane Heights (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Job summary

Bertelsmann (Configuration Center) is seeking a Technical Specialist to support high-volume device configuration, imaging, and QA in a manufacturing/warehouse setting. You will troubleshoot hardware and software, perform OBA/FAI, and ensure devices meet customer specs before shipment.

The role requires hands-on experience with imaging tools, ERP systems (SAP preferred), and cross-functional collaboration with IT, quality, and operations teams to maintain daily throughput.

Qualifications

• 3+ years of experience in technical operations, IT support, configuration center, manufacturing, or similar environments.
• Hands-on experience troubleshooting computers, hardware, software, and technical systems.
• Experience with device imaging, re-imaging, configuration, or deployment.
• Experience working with SAP or other ERP systems preferred.

Responsibilities

• Support day-to-day operations of a technology configuration and bundling center per customer requirements.
• Troubleshoot hardware, software, and system issues affecting production and warehouse operations.
• Perform OBA testing by validating configured devices and re-imaging when needed.
• Complete First Article Inspections to verify device conformance to specs.
• Document inspection results and submit quality information to the customer.
• Load fresh device images and troubleshoot configuration issues for production.
• Provide SAP-related technical support for warehouse and configuration center operations.
• Investigate issues to identify root causes and minimize downtime.
• Collaborate with warehouse, IT, quality, and customer teams to ensure smooth operations.
• Follow processes and customer requirements for device configuration/testing; support continuous improvement.

Skills

Hardware troubleshooting

Software troubleshooting

Imaging devices

Quality assurance

Root cause analysis

Tools

SAP ERP

Imaging tools

Deployment tools

Job description

Bertelsmann (Configuration Center) is seeking a Technical Specialist to support high-volume device configuration, imaging, and QA in a manufacturing/warehouse setting. You will troubleshoot hardware and software, perform OBA/FAI, and ensure devices meet customer specs before shipment.

The role requires hands-on experience with imaging tools, ERP systems (SAP preferred), and cross-functional collaboration with IT, quality, and operations teams to maintain daily throughput.