Onsite QCC Technician - Hardware Config & Setup

Blue Mantis; Portsmouth (NH); On-site; USD 34,000 - 39,000; Full time

Job summary

Blue Mantis is seeking an Onsite technical professional for a 3 month contract in the Build/Configuration centre. The role reports to the Manager - Build / Configuration Centre and operates onsite in Portsmouth, NH.

The position requires interfacing with order desk staff, timely escalation of issues, and strict adherence to Blue Mantis quality standards. Familiarity with Service Now for real-time SLA updates and remote setup of client devices is beneficial.

Qualifications

• Hardware configuration and testing skills.
• Ability to read and apply technical documentation.
• Strong communication with coworkers and management.

Responsibilities

• Interface with internal contacts to configure and deliver orders.
• Escalate technical/process issues promptly to management.
• Adhere to Blue Mantis quality systems and processes.

Skills

Hardware configuration

Technical documentation

Communication

Team player

Quality processes

Problem solving

Microsoft products

Adaptability

Fast-paced environment

Job description

Blue Mantis is seeking an Onsite technical professional for a 3 month contract in the Build/Configuration centre. The role reports to the Manager - Build / Configuration Centre and operates onsite in Portsmouth, NH.

The position requires interfacing with order desk staff, timely escalation of issues, and strict adherence to Blue Mantis quality standards. Familiarity with Service Now for real-time SLA updates and remote setup of client devices is beneficial.