QCC Tech Technician - Concord Ontario

Blue Mantis; Portsmouth (NH); On-site; USD 34,000 - 39,000; Full time

Job summary

Blue Mantis is seeking an Onsite technical professional for a 3 month contract in the Build/Configuration centre. The role reports to the Manager - Build / Configuration Centre and operates onsite in Portsmouth, NH.

The position requires interfacing with order desk staff, timely escalation of issues, and strict adherence to Blue Mantis quality standards. Familiarity with Service Now for real-time SLA updates and remote setup of client devices is beneficial.

Qualifications

• Hardware configuration and testing skills.
• Ability to read and apply technical documentation.
• Strong communication with coworkers and management.

Responsibilities

• Interface with internal contacts to configure and deliver orders.
• Escalate technical/process issues promptly to management.
• Adhere to Blue Mantis quality systems and processes.

Skills

Hardware configuration

Technical documentation

Communication

Team player

Quality processes

Problem solving

Microsoft products

Adaptability

Fast-paced environment

Job description

Blue Mantis is looking for an Onsite technical position for a 3 month contrac t with in the Build/Configuration center, which has contracted Service Level Agreements ("SLAs"), customer specific requirements for technical and quality processes and procedures. The QCC Technician will report to the Manager - Build / Configuration Centre.

Department: Blue Mantis

Employment Type: Contract / Temp

Location: Onsite

Workplace type: Onsite

Compensation: CA$25.00 - CA$28.00 / hour

Key Responsibilities

Duties and responsibilities

• Interface with various internal contacts to facilitate the customized configuration and delivery of orders received from the order desk staff.
• Timely escalation to the manager of any technical or process related issues.
• Adherence to Blue Mantis quality system standards and process
• Proper use of Service Now to update ticket real time to ensure SLA metrics are accurate.
• Compliance to Blue Mantis standards regarding telephony, Email, dress code and overall work ethic.
• Remote setup of client device in accordance with specific documented process.

Skills, Knowledge and Expertise

Qualifications

• The ability to perform under pressure while maintaining client standards.
• Ability to communicate effectively with co-workers and management.
• Micro computer hardware configuration / testing
• Good communication and the ability to follow technical documentation while applying technical problem solving skills.
• Good team player, with the ability to be flexible and quickly comprehend new technical and quality process related training.
• Computer hardware experience.
• Working knowledge of Microsoft products.
• Ability to learn new technical procedures and adhere to exact direction / quality verification.
• Ability to work and manage in a fast-paced environment.

Hourly Rate Range: $25.00 to $28.00

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.

About Blue Mantis

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.