Onsite Help Desk Engineer: Fast Tech Resolutions

Blue Mantis; Portsmouth (NH); On-site; USD 52,000 - 70,000; Full time

Job summary

Blue Mantis in Portsmouth, NH is seeking a full-time Help Desk Technician to resolve issues reported by customers via phone, web tickets or direct escalations. You will provide first and second level support and keep ticket updates current.

The role requires 3–5 years of Help Desk experience, strong Windows/macOS imaging skills, and experience with Azure AD, Exchange Online and IT documentation. You will work onsite with travel to remote sites as needed.

Qualifications

• 3-5 years of Help Desk support experience.
• 2-5 years of Microsoft Entra ID or Azure AD Experience.
• 1-3 years of prior Customer Service experience.
• Experience with providing technical assistance over the phone and customer facing interactions.
• Able to multi-task by working on multiple open tickets simultaneously.

Responsibilities

• Resolve problems reported to Blue Mantis via phone, web tickets or direct escalations - 50%.
• Provide first/second level contact and problem resolution for customer issues
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents.
• Update and maintain Help Desk Documentation and knowledgebase articles - 20%.

Skills

Help Desk support

Microsoft Entra/Azure AD

Customer service

Phone support

Windows image/config

Active Directory

Tools

Exchange/O365 administration

Intune/Autopilot

Job description

Blue Mantis in Portsmouth, NH is seeking a full-time Help Desk Technician to resolve issues reported by customers via phone, web tickets or direct escalations. You will provide first and second level support and keep ticket updates current.

The role requires 3–5 years of Help Desk experience, strong Windows/macOS imaging skills, and experience with Azure AD, Exchange Online and IT documentation. You will work onsite with travel to remote sites as needed.