QCC Technician - Concord Ontario

Blue Mantis; Portsmouth (NH); On-site; USD 25,000 - 27,000; Full time

Job summary

Blue Mantis is seeking an onsite technical specialist for a 3 month contract in the Build/Configuration centre. You will work in a fast-paced environment and ensure orders are configured and delivered per client instructions.

The role reports to the Manager - Build / Configuration Centre and requires strong hardware knowledge, problem solving, and the ability to follow technical documentation precisely. Based in Portsmouth, NH, this contract offers hourly compensation and immediate start.

Qualifications

• The ability to perform under pressure while maintaining client standards.
• Ability to communicate effectively with co-workers and management.
• Good at following technical documentation and applying problem-solving skills.
• Able to learn new technical procedures and adhere to quality verification.
• Comfortable working in a fast-paced environment with hardware focus.

Responsibilities

• Interface with internal contacts to configure and deliver orders per client instructions.
• Ensure orders are prepared and shipped according to client specifications.
• Timely escalate to the manager any technical or process issues.
• Adhere to quality system standards and processes.
• Maintain client documentation and QA check sheets properly.
• Use D2001 correctly, activate orders timely, and update QA notes.
• Comply with telephony, email, dress code and work-ethic standards.

Skills

Hardware testing

Computer hardware

Microsoft products

Communication skills

Troubleshooting

Job description

Blue Mantis is looking for an Onsite technical position for a 3 month contract with in the Build/Configuration center, which has contracted Service Level Agreements ("SLAs"), customer specific requirements for technical and quality processes and procedures. The QCC Technician will report to the Manager - Build / Configuration Centre.

Department: Blue Mantis

Employment Type: Contract / Temp

Location: Onsite

Workplace type: Onsite

Compensation: CA$25.00 - CA$27.00 / hour

Key Responsibilities

Duties and responsibilities

• Interface with various internal contacts to facilitate the customized configuration and delivery of orders received from the order desk staff.
• Ensuring orders are prepared and shipped in accordance with the clients special instructions
• Timely escalation to the manager of any technical or process related issues.
• Adherence to Coreio quality system standards and process
• Proper maintenance and use of client documentation and QA check sheets.
• Proper use of D2001, timely order activation, and updating QA notes.
• Compliance to Coreio standards regarding telephony, Email, dress code and overall work ethic.

Skills, Knowledge and Expertise

Qualifications

• The ability to perform under pressure while maintaining client standards.
• Ability to communicate effectively with co-workers and management.
• Micro computer hardware configuration / testing
• Good communication and the ability to follow technical documentation while applying technical problem solving skills.
• Good team player, with the ability to be flexible and quickly comprehend new technical and quality process related training.
• Computer hardware experience.
• Working knowledge of Microsoft products.
• Ability to learn new technical procedures and adhere to exact direction / quality verification.
• Ability to work and manage in a fast-paced environment

Blue Mantis Canada combines Coreio's 35+ years of expertise in IT services and ServiceNow consulting with Blue Mantis' proven track record as a leading digital transformation partner. Together, we help organizations modernize their businesses through managed services, cybersecurity, cloud solutions, automation, and strategic technology consulting. As part of Blue Mantis, we support more than 1,200 mid-market and enterprise clients across North America and Europe, delivering innovative solutions that help businesses adapt, grow, and succeed.

About Blue Mantis

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.