QCC Tech Technician - Concord Ontario

Blue Mantis; Kittery (ME); On-site; USD 25,000 - 28,000; Full time

Job summary

Blue Mantis is seeking a QCC Technician for an onsite, three-month contract in our Build/Configuration Centre. You will configure day-to-day orders, customize hardware and software per client instructions, and ensure compliance with our SLAs.

The ideal candidate has hands-on hardware experience, can work under pressure, communicates clearly with teammates, and uses Service Now to track tickets in real time. This role requires punctuality, adaptability, and a strong quality mindset.

Qualifications

• The ability to communicate effectively with co-workers and management.
• Ability to perform under pressure while maintaining client standards.
• Good communication and the ability to follow technical documentation while applying technical problem solving skills.
• Good team player, with the ability to be flexible and quickly comprehend new technical and quality process related training.

Responsibilities

• Configure day-to-day orders on the build/configuration team per client specs.
• Interface with internal contacts to enable customized configuration and delivery.
• Escalate technical or process issues promptly to the manager.
• Adhere to Blue Mantis quality system standards and processes.
• Update Service Now tickets in real time to ensure SLA accuracy.
• Perform remote setup of client devices per documented processes.

Skills

Communication

Under pressure

Team player

Problem solving

Quality procedures

Tools

Microsoft products

Job description

QCC Technician

Blue Mantis is looking for an Onsite technical position for a 3 month contrac with in the Build/Configuration center, which has contracted Service Level Agreements ("SLAs"), customer specific requirements for technical and quality processes and procedures. The QCC Technician will report to the Manager - Build / Configuration Centre.

Job Details

• Department: Blue Mantis
• Employment Type: Contract / Temp
• Location: Onsite
• Workplace type: Onsite
• Compensation: CA$25.00 - CA$28.00 / hour

Duties and Responsibilities

Configuration of day-to-day orders on the build/configuration team to which they are assigned and customizing the hardware and software requirements while adhering to Blue Mantis and client expectations provided in the special instructions by order desk staff. General functions include:

• Interface with various internal contacts to facilitate the customized configuration and delivery of orders received from the order desk staff.
• Timely escalation to the manager of any technical or process related issues.
• Adherence to Blue Mantis quality system standards and process
• Proper use of Service Now to update ticket real time to ensure SLA metrics are accurate.
• Compliance to Blue Mantis standards regarding telephony, Email, dress code and overall work ethic.
• Remote setup of client device in accordance with specific documented process.

Qualifications

Blue Mantis Canada combines Coreio's 35+ years of expertise in IT services and ServiceNow consulting with Blue Mantis' proven track record as a leading digital transformation partner. Together, we help organizations modernize their businesses through managed services, cybersecurity, cloud solutions, automation, and strategic technology consulting. As part of Blue Mantis, we support more than 1,200 mid-market and enterprise clients across North America and Europe, delivering innovative solutions that help businesses adapt, grow, and succeed.

• The ability to perform under pressure while maintaining client standards.
• Ability to communicate effectively with co-workers and management.
• Micro computer hardware configuration / testing
• Good communication and the ability to follow technical documentation while applying technical problem solving skills.
• Good team player, with the ability to be flexible and quickly comprehend new technical and quality process related training.
• Computer hardware experience.
• Working knowledge of Microsoft products.
• Ability to learn new technical procedures and adhere to exact direction / quality verification.
• Ability to work and manage in a fast-paced environment.

About Blue Mantis

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.