Onsite Public Sector Customer Service Rep - Temp-to-Hire

AppleOne Employment Services; Bellevue (WA); On-site; USD 30,000 - 33,000; Full time

Job summary

AppleOne Employment Services is seeking a dependable Customer Service Representative to join our busy Bellevue call center. The role is full-time and onsite, with a temp-to-hire path, ideal for someone who enjoys helping people, communicates clearly, and stays calm under pressure while handling a high volume of calls.

You will work in a structured, team-oriented environment focused on delivering quality public service.

Qualifications

• 1–2 years of customer service, call center, retail, hospitality, or other customer-facing experience.
• Strong verbal and written communication skills.
• Comfortable spending much of the day on the phone in a fast-paced call center environment.
• Good computer skills and accurate data entry ability.

Responsibilities

• Handle inbound customer calls in a timely, professional, courteous manner.
• Assist customers with account, service, billing, scheduling, and inquiries.
• Research issues, provide accurate information, and offer solutions.
• Document interactions and update records accurately.
• Escalate complex concerns according to procedures.
• Meet quality, productivity, attendance, and customer service expectations.

Skills

Customer service experience

Phone handling

Communication skills

Data entry

Attendance reliability

Multitasking

Job description

AppleOne Employment Services is seeking a dependable Customer Service Representative to join our busy Bellevue call center. The role is full-time and onsite, with a temp-to-hire path, ideal for someone who enjoys helping people, communicates clearly, and stays calm under pressure while handling a high volume of calls.

You will work in a structured, team-oriented environment focused on delivering quality public service.