Customer Service Representative

AppleOne Employment Services; Bellevue (WA); On-site; USD 30,000 - 33,000; Full time

Job summary

AppleOne Employment Services is seeking a dependable Customer Service Representative to join our busy Bellevue call center. The role is full-time and onsite, with a temp-to-hire path, ideal for someone who enjoys helping people, communicates clearly, and stays calm under pressure while handling a high volume of calls.

You will work in a structured, team-oriented environment focused on delivering quality public service.

Qualifications

• 1–2 years of customer service, call center, retail, hospitality, or other customer-facing experience.
• Strong verbal and written communication skills.
• Comfortable spending much of the day on the phone in a fast-paced call center environment.
• Good computer skills and accurate data entry ability.

Responsibilities

• Handle inbound customer calls in a timely, professional, courteous manner.
• Assist customers with account, service, billing, scheduling, and inquiries.
• Research issues, provide accurate information, and offer solutions.
• Document interactions and update records accurately.
• Escalate complex concerns according to procedures.
• Meet quality, productivity, attendance, and customer service expectations.

Skills

Customer service experience

Phone handling

Communication skills

Data entry

Attendance reliability

Multitasking

Job description

Job Summary

A busy call center team in Bellevue, WA is seeking a dependable Customer Service Representative for a full-time, onsite temp-to-hire opportunity. This role is a great fit for someone who enjoys helping people, communicates clearly, and can stay calm and professional while handling a high volume of customer calls. The work environment is structured, team-oriented, and focused on delivering quality service to the public. Candidates can expect supportive leadership, clear procedures, hands-on training, and the opportunity to build long-term customer service skills in a stable government and public sector setting. This is an excellent opportunity for a reliable Customer Service Representative who wants to grow with a team that values professionalism, accuracy, teamwork, and positive customer experiences.

Key Responsibilities

• Handle inbound customer calls and respond to questions in a timely, professional, and courteous manner.
• Assist customers with account, service, billing, scheduling, and general inquiries.
• Research customer issues, provide accurate information, and offer appropriate solutions.
• Document customer interactions, update account information, and maintain accurate records.
• Escalate complex concerns according to established procedures.
• Meet quality, productivity, attendance, and customer service expectations in a fast-paced call center environment.

Compensation and Benefits

• Pay: $22 to $24 per hour.
• Job Type: Temp-to-hire.
• Schedule: Full-time.
• Workplace: Onsite.
• Location: Bellevue, WA.

Required Qualifications and Skills

• Handle high-volume inbound customer calls while maintaining a positive customer experience.
• Research, document, and resolve customer account, billing, service, scheduling, or general inquiries.
• Follow established call center procedures and engage complex issues when needed.
• Collaborate with team members and other departments to support customer needs.
• 1 to 2 years of customer service, call center, retail, hospitality, or other customer-facing experience.
• Strong verbal and written communication skills.
• Comfortable spending much of the day on the phone in a fast-paced call center environment.
• Good computer skills, accurate data entry ability, and comfort learning new systems.
• Strong problem-solving, active listening, and multitasking skills.
• Dependable attendance, punctuality, and strong follow-through.
• Patient, professional, organized, and able to work with a variety of customers.

Preferred Qualifications

• Previous call center experience in a government, public sector, utilities, healthcare, or high-volume service environment.
• Experience handling billing, scheduling, account updates, or service-related inquiries.
• Familiarity with customer relationship management systems, ticketing systems, or call center software.
• Ability to remain calm and solution-focused when assisting upset or frustrated customers.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.