Onsite Public Safety AI Engineer — Mission Ownership

Axon Enterprise; Colorado Springs (CO); On-site; USD 128,000 - 204,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off

Parental leave

Healthcare plans

Fitness programs

Wellness support

Learning & development

Job summary

Axon Enterprise seeks an embedded role owner responsible for the full lifecycle of customer outcomes within strategic agencies. You will design, build, and ship capabilities on Axon's platform, driving deployment, adoption, and sustained success onsite with CJIS compliance and executive engagement.

Expect 3–4 days per week onsite, measuring success by mission outcomes, adoption depth, and production-ready solutions. Strong builder mindset and cross-functional collaboration are essential.

Qualifications

• Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years; varied experience welcome)

Responsibilities

• Discover agency problems onsite and translate them into buildable, compliant solutions tied to mission outcomes
• Design and ship working tools on Axon's platform: AI agents, workflows, automations, integrations, and data pipelines
• Build with Axon products, not around them — configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in the agency environment
• Iterate in the field until adoption sticks, then document patterns for reuse across accounts
• Apply responsible innovation guardrails — CJIS, evidence integrity, privacy — in every build
• Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services when builds or integrations break
• Build and deploy AI-powered workflows (agents, prompts, RAG, evaluations) that solve defined agency problems
• Drive hands-on adoption with the people who use what you build daily
• Measure whether changes stick — usage, workflow impact, mission outcomes — and iterate when they don't
• Assess workflows onsite, identify friction and mission impact, and define what to build before you build it
• Move from reactive support to proactive outcome design — arrive with hypotheses, validate with command staff and operators, then build to match
• Build trusted relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning
• Define success metrics and capture baselines before major deployments so impact is proven, not assumed
• Capture customer insights, workflow patterns, and adoption barriers; share field intelligence with Product and Engineering to influence roadmap decisions
• Turn one-off builds into reusable playbooks and operational frameworks
• Identify expansion opportunities based on demonstrated impact; partner with Sales on long-term account strategy
• Maintain consistent onsite presence (approximately 3-4 days/week), closely connected to agency operations and evolving needs
• Track customer success metrics: time-to-first-production-use, adoption depth by role and site, workflow improvements, and mission outcomes
• Support Sales → Post-Sales onboarding and handoff, establishing goals and accountability from day one

Skills

Customer-facing tech roles

Program management

Operational transformation

Communication

CJIS compliance

Tools

DEMS

Fusus

AI Era

Records

Job description

Axon Enterprise seeks an embedded role owner responsible for the full lifecycle of customer outcomes within strategic agencies. You will design, build, and ship capabilities on Axon's platform, driving deployment, adoption, and sustained success onsite with CJIS compliance and executive engagement.

Expect 3–4 days per week onsite, measuring success by mission outcomes, adoption depth, and production-ready solutions. Strong builder mindset and cross-functional collaboration are essential.