Onsite AI and Systems Builder for Mission-Critical Ops

Axon; City of Albany (NY); Sur place; USD 128 000 - 204 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Paid time off

Paid parental leave

Medical, dental, and vision plans

Learning and development programs

Résumé du poste

Axon is seeking an onsite, embedded Customer Outcomes Leader to own the full lifecycle of Axon's ecosystem within a strategic agency account. You will combine deep technical expertise, builder instincts, and operational leadership to transform agency operations using Axon’s platform.

This role emphasizes ownership, not coordination, with rapid iteration and field-based problem solving. You will design, build, and ship capabilities on site, integrating AI Era, agents, workflows, and data tools.

Qualifications

• Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (8+ years)
• Former law enforcement or military experience preferred, not required
• Proven builder: shipped automations, agents, workflows, integrations, or AI-enabled tools in customer environments

Responsabilités

• Onsite building & platform delivery: Discover agency problems onsite and translate them into buildable solutions tied to mission outcomes
• Build with Axon products (AI Era, agents, workflows, integrations) and ship new capabilities onsite, owning outcomes end-to-end
• AI build & adoption: deploy AI-powered workflows and drive hands-on adoption across users and sites
• Operational transformation & leadership: define and validate deployments with stakeholders, lead strategic planning

Connaissances

Customer-facing roles

Program management

Operational transformation

Complex deployment environments

Outils

DEMS

Fusus

AI Era

Records

Description du poste

Axon is seeking an onsite, embedded Customer Outcomes Leader to own the full lifecycle of Axon's ecosystem within a strategic agency account. You will combine deep technical expertise, builder instincts, and operational leadership to transform agency operations using Axon’s platform.

This role emphasizes ownership, not coordination, with rapid iteration and field-based problem solving. You will design, build, and ship capabilities on site, integrating AI Era, agents, workflows, and data tools.