Onsite Programs Lead — Client Growth & Ops

Adecco Group; North Washington (CO); On-site; USD 65,000 - 108,000; Full time

Job summary

Adecco Group is seeking an Onsite Manager to act as the primary client contact for our programs, aligning with client objectives and fostering a collaborative partnership. The role oversees strategic direction and operational management of all business activities, including daily recruitment and KPI tracking.

The Onsite Manager will lead client relationships with HR and Operations, ensure high customer satisfaction, and drive retention and growth of accounts while upholding Adecco's service

Qualifications

• High school diploma or equivalent required.
• 5+ years of relevant supervisory experience in a service provider environment preferred.
• Proven track record in customer satisfaction and managing relationships.

Responsibilities

• Grow and maintain client relationships with key contacts.
• Achieve high client satisfaction via surveys and reviews.
• Present monthly/quarterly business reviews to leadership.
• Price and sell services including conversions and placements.
• Manage recruitment teams and KPI/SLA adherence.
• Ensure client requirements and SLAs are met and documented.

Skills

Client relationships

Communication skills

Team management

Organization

KPIs & SLAs

MS Office

Recruiting compliance

Education

High school diploma or equivalent

Tools

MS Office

Job description

Adecco Group is seeking an Onsite Manager to act as the primary client contact for our programs, aligning with client objectives and fostering a collaborative partnership. The role oversees strategic direction and operational management of all business activities, including daily recruitment and KPI tracking.

The Onsite Manager will lead client relationships with HR and Operations, ensure high customer satisfaction, and drive retention and growth of accounts while upholding Adecco's service