Onsite Printer & Imaging Tech – Field Support

Computer Task Group; Dallas (TX); On-site; USD 63,039,000 - 70,258,000; Full time

Job summary

Computer Task Group in Dallas, TX, seeks an Onsite Field Service Technician to provide hands-on support for printer equipment on client sites. This hourly consultant role requires strong troubleshooting skills and timely SLA responses.

You will install, diagnose, and maintain printers and imaging devices, track assets and billing, and ensure professional customer service while minimizing downtime. Proficiency with ticketing systems is preferred.

Qualifications

• Onsite technical support for printers and imaging equipment.
• Respond to service requests within SLAs.
• Experience with service ticketing systems is preferred.

Responsibilities

• Provide onsite technical support and dispatch for printer equipment.
• Install, diagnose, repair, and maintain printers and imaging devices.
• Respond to service requests within SLAs.
• Update PCM system and perform system updates.
• Track assets, reporting, and billing; maintain records.
• Manage hot-swap equipment and inventory to minimize downtime.
• Deliver professional customer service and resolve issues efficiently.

Skills

Electro-mechanical systems

Printers and imaging equipment

MS Office

ServiceNow

Customer service

Lifting up to 60 lbs

Professional communication

Education

High school diploma or GED

Technical training or certification

Job description

Computer Task Group in Dallas, TX, seeks an Onsite Field Service Technician to provide hands-on support for printer equipment on client sites. This hourly consultant role requires strong troubleshooting skills and timely SLA responses.

You will install, diagnose, and maintain printers and imaging devices, track assets and billing, and ensure professional customer service while minimizing downtime. Proficiency with ticketing systems is preferred.