Senior Field Tech: Remote & Onsite Troubleshooting

Retail-Imaging-Management-Group; Oklahoma; Remote; USD 80,000 - 110,000; Full time

Job summary

Retail-Imaging-Management-Group is seeking a Senior Technical Field Support Specialist to serve as the technical resource for field technicians and support agents. This role involves advanced troubleshooting, on-site repairs, and hands-on training across commercial photo lab equipment.

The position requires travel to customer sites, the ability to work independently, and a strong background in diagnosing mechanical, electrical, and software systems.

Qualifications

• 5+ years repairing commercial photo lab equipment or supporting technicians on advanced on-site repairs.
• Strong diagnostic skills across mechanical, electrical, computer, and software systems.
• Ability to travel to customer locations and diagnose, repair, install, configure, or test equipment as needed.

Responsibilities

• Provide advanced remote troubleshooting and guidance to technicians in the field.
• Travel to customer sites to diagnose, repair, install, configure, or test equipment.
• Serve as the technical resource for Support Agents and Field Technicians on complex issues.
• Lead classroom, virtual, and hands-on training, including wet labs and equipment demonstrations.
• Coach technicians and agents with constructive feedback without formal supervision.
• Create and maintain accurate technical documentation, troubleshooting guides, and training materials.
• Stay current on supported equipment, software, and related systems.
• Follow established processes and reinforce expectations during training or advising others.
• Own outcomes on assigned issues and projects, communicating status and progress clearly.

Skills

Advanced troubleshooting

Field service

Technical training

Documentation

Education

Associate degree in a related technical field

High school diploma or GED

Job description

Retail-Imaging-Management-Group is seeking a Senior Technical Field Support Specialist to serve as the technical resource for field technicians and support agents. This role involves advanced troubleshooting, on-site repairs, and hands-on training across commercial photo lab equipment.

The position requires travel to customer sites, the ability to work independently, and a strong background in diagnosing mechanical, electrical, and software systems.