Onsite Field Service Technician

Computer Task Group; Dallas (TX); On-site; USD 63,039,000 - 70,258,000; Full time

Job summary

Computer Task Group in Dallas, TX, seeks an Onsite Field Service Technician to provide hands-on support for printer equipment on client sites. This hourly consultant role requires strong troubleshooting skills and timely SLA responses.

You will install, diagnose, and maintain printers and imaging devices, track assets and billing, and ensure professional customer service while minimizing downtime. Proficiency with ticketing systems is preferred.

Qualifications

• Onsite technical support for printers and imaging equipment.
• Respond to service requests within SLAs.
• Experience with service ticketing systems is preferred.

Responsibilities

• Provide onsite technical support and dispatch for printer equipment.
• Install, diagnose, repair, and maintain printers and imaging devices.
• Respond to service requests within SLAs.
• Update PCM system and perform system updates.
• Track assets, reporting, and billing; maintain records.
• Manage hot-swap equipment and inventory to minimize downtime.
• Deliver professional customer service and resolve issues efficiently.

Skills

Electro-mechanical systems

Printers and imaging equipment

MS Office

ServiceNow

Customer service

Lifting up to 60 lbs

Professional communication

Education

High school diploma or GED

Technical training or certification

Job description

Job Title: Onsite Field Service Technician

Location: Dallas, TX

Job Type: Hourly Consultant

Hours: 8 am to 5 pm, M-F

Pay: $22/hr

Essential Functions:

• Provide onsite technical support, dispatch assistance, and escalations for customer printer equipment.
• Install, diagnose, repair, and maintain printers and hard-copy/imaging equipment.
• Respond to service requests within established Service Level Agreements (SLAs).
• Perform Standard and Proactive Consumable Management (PCM) system updates.
• Track assets, manage reporting and billing, and maintain system records.
• Manage hot-swap equipment and supply inventory to minimize customer downtime.
• Provide professional customer service and resolve technical issues efficiently.

Skills:

• Strong understanding of electro-mechanical systems.
• Working knowledge of printers, hard-copy devices, or imaging equipment.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Experience with service ticketing systems such as ServiceNow and D365.
• Strong written and verbal communication and customer service skills.
• Ability to lift and maneuver equipment weighing up to 60 lbs.
• Positive, solutions-oriented approach.

Experience:

• Entry-level experience supporting printers, imaging equipment, or related technology.
• Experience providing onsite technical or customer support preferred.

Education:

• High school diploma or GED required.
• Technical training or certification is a plus.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.