Onsite Pharmacy Refill Technician — Patient Care & Operations

Shieldshealthsolutions; Jacksonville (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Shields Health Solutions is seeking a Pharmacy Refill Technician to support pharmacy staff and liaisons in Jacksonville. The role emphasizes accurate refill processing, patient communication, and coordination with clinicians to ensure timely delivery of specialty medications.

Applicants should be a state-registered pharmacy technician with 1+ year of experience; 5–8 years is preferred. High school diploma or GED required; CPhT certification preferred.

Qualifications

• Pharmacy technician with active state registration; national certification preferred but not required.
• 1+ years of experience required; 5-8 years preferred; experience with physicians, nurses and healthcare team a plus.

Responsibilities

• Place outbound patient refill calls and process refill requests.
• Answer and triage inbound inquiries from patients and providers.
• Coordinate medication refills with correct days supply.
• Clarify prescriptions with pharmacists or clinicians as needed.
• Document work across systems and maintain data accuracy.

Skills

Interpersonal communication

Phone skills

Microsoft Excel

Microsoft Word

Data entry

Organization

Education

State registered Pharmacy Technician license

High school diploma or GED

CPhT certification preferred

Tools

Microsoft Office (Outlook)

PowerPoint

Teams

Job description

Shields Health Solutions is seeking a Pharmacy Refill Technician to support pharmacy staff and liaisons in Jacksonville. The role emphasizes accurate refill processing, patient communication, and coordination with clinicians to ensure timely delivery of specialty medications.

Applicants should be a state-registered pharmacy technician with 1+ year of experience; 5–8 years is preferred. High school diploma or GED required; CPhT certification preferred.