Pharmacy Refills Specialist — Patient-Centric Tech Partner

RXinsider LTD.; Elkridge, Northern (MD, KY); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Shields Health Solutions is seeking a Pharmacy Refill Technician to support pharmacy staff and liaisons by ensuring accurate and timely filling and delivery of specialty medications. The role collaborates with health system staff to optimize patient care and operations.

Responsibilities include outbound patient calls, handling inbound inquiries, coordinating refills, data entry, and maintaining secure, confidential data across systems.

Qualifications

• Must be state registered as a pharmacy technician.
• Nationally certified as a CPhT is preferred but not required.
• 1+ year experience required; 5–8 years preferred.
• High school diploma or GED required.

Responsibilities

• Place outbound patient refill calls and process requests.
• Answer, triage, and resolve inbound inquiries.
• Clarify prescriptions with pharmacist or clinician as appropriate.
• Coordinate refills including data entry and days supply.
• Document work across systems and maintain data integrity.
• Maintain confidential information and comply with privacy rules.
• Support patient access to medications and process improvements.

Skills

Interpersonal skills

Phone skills

MS Office

Excel

Word

Data entry

Organizational skills

Attention to detail

Team player

Discretion

Education

State registered Pharmacy Technician

CPHT certification preferred

High school diploma or GED

Tools

Database applications

Job description

Shields Health Solutions is seeking a Pharmacy Refill Technician to support pharmacy staff and liaisons by ensuring accurate and timely filling and delivery of specialty medications. The role collaborates with health system staff to optimize patient care and operations.

Responsibilities include outbound patient calls, handling inbound inquiries, coordinating refills, data entry, and maintaining secure, confidential data across systems.