Onsite PC Support Technician – Windows & Hardware Expert

Object Technology Solutions, Inc (OTSI); Kansas City (KS); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Object Technology Solutions, Inc (OTSI) seeks a PC Support 1 to install, maintain, and upgrade workstation hardware, software, and operating systems on site in Kansas City, MO. The role emphasizes clear communication with users, strong hardware knowledge, and effective time management.

Ideal candidates have 2–3 years in IT, familiarity with ticketing systems, and the ability to explain technical issues in plain language.

Formación

• Experience with Windows 10/11, Office 365 and DNS/Active Directory concepts.
• Familiarity with laptop/PC hardware, printers and imaging processes.
• Previous customer service experience is preferred.
• Ability to explain technical issues to non-technical users.
• 2–3 years in an IT environment and experience with ticketing systems.

Responsabilidades

• Install, maintain and upgrade workstation hardware, software and OS.
• Configure desktop hardware and network connectivity.
• Support end users and communicate issues clearly to non-technical users.
• Handle tasks efficiently in a team or independent setting.
• Demonstrate sound judgment with general guidance.

Conocimientos

Windows 10/11

Office 365

DNS

Active Directory

Customer service

IT hardware basics

Ticketing system

Printer technology

Herramientas

Ticketing system

Printer troubleshooting

Descripción del empleo

Object Technology Solutions, Inc (OTSI) seeks a PC Support 1 to install, maintain, and upgrade workstation hardware, software, and operating systems on site in Kansas City, MO. The role emphasizes clear communication with users, strong hardware knowledge, and effective time management.

Ideal candidates have 2–3 years in IT, familiarity with ticketing systems, and the ability to explain technical issues in plain language.