Onsite IT Help Desk Analyst — Topeka

ARTSMARTUK LTD.; Topeka (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

Object Technology Solutions, Inc (OTSI) in Topeka, KS is seeking a Help Desk Analyst 1 for an onsite role. You will be the first point of contact for IT incidents and service requests from employees, contractors, and interns, delivering remote and occasional hands-on support.

You will use ServiceNow to track issues, assist with onboarding, MFA enrollment, and access provisioning, and collaborate with other IT teams to meet SLAs. Strong communication, teamwork, and problem-solving are essential.

Qualifications

• Requires a minimum of two (2) years of experience supporting end users in a Service Desk or Help Desk environment.
• Experience in a large corporate or utility organization is preferred.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certifications, or ITIL Foundations are preferred.
• Strong customer service, communication, troubleshooting, and problem-solving skills.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests for internal employees, contractors, and interns.
• Provide remote and occasional hands-on support for hardware, software, mobile devices, and enterprise applications.
• Document, track, and manage incidents through ServiceNow while meeting SLAs.
• Support onboarding, access provisioning, password resets, MFA enrollment, and related IAM processes.
• Collaborate with Service Desk teammates and IT support teams to resolve incidents and improve service delivery.
• Participate in projects, testing, documentation updates, and continuous improvement initiatives.

Skills

Interpersonal skills

Communication

Troubleshooting

Problem solving

Teamwork

Attention to detail

Education

Certifications in CompTIA A+/Network+/Security+ or ITIL Foundations

Tools

ServiceNow

Microsoft 365

Citrix

MDM solutions / Intune

Job description

Object Technology Solutions, Inc (OTSI) in Topeka, KS is seeking a Help Desk Analyst 1 for an onsite role. You will be the first point of contact for IT incidents and service requests from employees, contractors, and interns, delivering remote and occasional hands-on support.

You will use ServiceNow to track issues, assist with onboarding, MFA enrollment, and access provisioning, and collaborate with other IT teams to meet SLAs. Strong communication, teamwork, and problem-solving are essential.