Onsite IT Support Technician for Enterprise Office Tech

MetroSys, Inc.; Overland Park (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

MetroSys, Inc. in Overland Park is seeking an Onsite IT Support Technician to serve as the primary local IT resource, delivering hands-on support for desktops, laptops, printers, and mobile devices within a corporate environment.

You will troubleshoot Windows, macOS, Linux and network issues, manage device lifecycle, support conference rooms, and assist with infrastructure projects while collaborating with remote engineering teams.

Qualifications

• 1–5 years in Desktop Support or End User Computing.
• Experience with Windows, macOS, Linux, Microsoft 365, printers, and mobile devices.
• Basic networking knowledge: switches, routers, Wi‑Fi.
• Experience imaging and deploying enterprise endpoint devices.
• Excellent customer service and communication skills.
• Willing to travel between local office locations.

Responsibilities

• Provide onsite support for Windows, macOS, Linux, printers, and mobile devices.
• Troubleshoot hardware, software, OS, Microsoft 365, and network connectivity.
• Image, deploy, and decommission laptops, desktops, and endpoint devices.
• Escalate complex issues to Level 2 and coordinate onsite troubleshooting.
• Deliver exceptional customer service and clear technical guidance.
• Support office networking: switches, routers, Wi‑Fi, and conference tech.
• Coordinate with vendors for repairs, maintenance, and installations.
• Assist with office moves, hardware refreshes, and IT projects.

Skills

Desktop Support

End User Computing

Customer Service

Troubleshooting

Communication

Tools

Windows

macOS

Linux

Microsoft 365

Printers

Mobile devices

Networking basics

Intune

Jamf

SCCM

Job description

MetroSys, Inc. in Overland Park is seeking an Onsite IT Support Technician to serve as the primary local IT resource, delivering hands-on support for desktops, laptops, printers, and mobile devices within a corporate environment.

You will troubleshoot Windows, macOS, Linux and network issues, manage device lifecycle, support conference rooms, and assist with infrastructure projects while collaborating with remote engineering teams.