PC Support I

Object Technology Solutions, Inc (OTSI); Kansas City (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Object Technology Solutions, Inc (OTSI) seeks a PC Support 1 to install, maintain, and upgrade workstation hardware, software, and operating systems on site in Kansas City, MO. The role emphasizes clear communication with users, strong hardware knowledge, and effective time management.

Ideal candidates have 2–3 years in IT, familiarity with ticketing systems, and the ability to explain technical issues in plain language.

Qualifications

• Experience with Windows 10/11, Office 365 and DNS/Active Directory concepts.
• Familiarity with laptop/PC hardware, printers and imaging processes.
• Previous customer service experience is preferred.
• Ability to explain technical issues to non-technical users.
• 2–3 years in an IT environment and experience with ticketing systems.

Responsibilities

• Install, maintain and upgrade workstation hardware, software and OS.
• Configure desktop hardware and network connectivity.
• Support end users and communicate issues clearly to non-technical users.
• Handle tasks efficiently in a team or independent setting.
• Demonstrate sound judgment with general guidance.

Skills

Windows 10/11

Office 365

DNS

Active Directory

Customer service

IT hardware basics

Ticketing system

Printer technology

Tools

Ticketing system

Printer troubleshooting

Job description

Object Technology Solutions, Inc (OTSI) has an immediate opening for a PC Support 1

PC Support 1 (Kansas City, MO - Onsite)

MAJOR RESPONSIBILITES:

• Under general supervision, install, maintain,and upgrade workstation hardware, software, and operating systems, tabletdevices.
• Working knowledge of standard concepts, bestpractices and procedures related to set up/configuration of desktop hardwareand current operating system.
• Working knowledge of desktop operating andnetworking systems.
• Other competencies as required by specificassignments may include knowledge of end-user devices such as various types oflaptops, desktops, tablets, virus kiosks, and other equipment.
• Communicates effectively with all levels ofemployees, both technical and non-technical.
• Manages time effectively while assuringattention to details.
• Finishes tasks accurately, completely, and in atimely manner.
• Works effectively in both a team environmentand unsupervised.
• Makes sound decisions with general guidance.
• Other competencies as required by specificassignments may include general IT hardware and IT components knowledgeof,
• Education/Experience proven IT generalknowledge OS, general software and hardware identification, the ability to loadsoftware and images to end-user devices.

SKILLS AND ABILITIES REQUIRED:

• Working knowledge of Windows 10, Windows 11,Microsoft Office and Office 365 is required. Understanding of DNS and activedirectory (what it does and how it works).
• Candidate must be familiar with maintaininglaptop and PC hardware in addition to laser printer technology.
• Prior customer service experience includingface to face and via phone, preferred
• Must have a good understanding of technicalissues and be able to relay the issue to the user in a non-technical dialogue.
• 2-3 years of work experience working in an ITenvironment
• Previous ticketing system experience
• A/V experience preferred
• In addition to normal office work conditions,candidate must have the ability to perform the physical activities of the job.(Includes, but not limited to awkward positions, balancing, lifting, carrying,pushing and pulling up to 70 pounds)

About us:

OTSI is a global technologypartner providing enterprise IT consulting, digital solutions, and managedservices. We help organizations modernize complex technology landscapes,harness the power of data, and build scalable AI-led ecosystems to accelerate innovationand business growth. With over 26 years of experience, we consistently turncomplex challenges into success stories through our strong technicalcapabilities and deep industry knowledge. Our global team of 1,800+professionals, spread across 6 countries, delivers cutting-edge solutions forcustomers across Banking, Financial Services, Insurance, Transportation &Logistics, Energy & Utilities, Healthcare & Life Sciences, Government,Hi-Tech, Telecom & Media, Manufacturing, and more.

Our focused technologyareas:

• AI/ML (Agentic AI Solutions, GenAI/LLMs, Natural Language Processing,Intelligent Processing, Physical Intelligence)
• Data & Analytics (Data Architecture, Data Engineering, DataMigration, Data Modernization, Big Data, Analytics and BI)
• Cloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture,Hybrid and Multi-Cloud)
• Digital Engineering (Application Modernization, Product Engineering,Platform Engineering, DevSecOps)
• Quality Engineering (Manual Testing, Nonfunctional testing, TestAutomation, Digital Testing)
• Enterprise Platforms (SAP, Microsoft, Oracle, etc.)

Our focused industries andtarget segments:

• Banking, Financial Services, & Insurance
• Manufacturing, Transportation, & Logistics
• Energy & Utilities
• Telecom & Media
• Healthcare & Lifesciences
• Government & Public Sector (FED, SLED, & Partners)
• Hi-Tech