Onsite PC Support Specialist - 1st Shift

NextDeavor; Fort Worth (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

NextDeavor is seeking a Key Player as a PC Support Coordinator to provide frontline technical support, resolve routine hardware and software issues, and escalate complex cases to experts. This role supports end users, team leads, and IT resources during a 1st shift, onsite schedule, Monday–Friday.

You will diagnose issues, create documentation, and contribute to training materials while applying continuous improvement to services and processes.

Qualifications

• Two or more years of IT helpdesk or PC support experience.
• General knowledge of PC operations, office applications, email, and PC operating systems.
• Proficiency diagnosing and resolving hardware and software issues; familiarity with peripherals and basic networking concepts.
• Strong problem recognition, isolation, and resolution skills; ability to prioritize multiple assignments.
• Effective communication skills for responding to inquiries and providing user instruction.
• Ability to create basic user documentation and deliver introductory technical training.

Responsibilities

• Respond to requests via telephone, voicemail, email, and in person; evaluate and prioritize incoming support requests.
• Diagnose system issues by interviewing users and guiding through preliminary steps; determine probable cause.
• Log, track and maintain history records; prepare standard reports and alert technical areas to recurring patterns.
• Provide status updates to users and team leads via voicemail, email, or in person.
• Install or assist with hardware, software, upgrades, and peripheral components.
• Create user documentation, develop training materials, and deliver basic technical presentations.
• Apply continuous improvement techniques to identify and implement service and process improvements.
• Evaluate ergonomics-related issues and workstation setup when encountered.
• Participate in cross-functional or project team responsibilities.

Skills

Helpdesk experience

PC hardware

PC software

Networking concepts

Documentation

Communication

Training delivery

Education

Associate's degree (required)

Job description

NextDeavor is seeking a Key Player as a PC Support Coordinator to provide frontline technical support, resolve routine hardware and software issues, and escalate complex cases to experts. This role supports end users, team leads, and IT resources during a 1st shift, onsite schedule, Monday–Friday.

You will diagnose issues, create documentation, and contribute to training materials while applying continuous improvement to services and processes.