Onsite IT Systems Support Technician — 24/7 Dispatch Ops

FIRST CALL; College Heights (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

FirstCall in Greenville, SC seeks an IT Systems Support Technician for hands-on support in a fast-paced, mission-critical environment. You will be the first contact for hardware, software, access, and network issues, logging requests and guiding staff through solutions.

The role includes after-hours on-call rotations to ensure uninterrupted operations. The ideal candidate is dependable, service-oriented, and able to learn new technologies quickly while staying calm under pressure.

Qualifications

• Associate degree in information technology or related field required/preferred.
• CompTIA A+ or Network+ certifications are a plus.
• Strong problem-solving and troubleshooting abilities are essential.
• Customer-service mindset with effective verbal and written communication.
• Ability to prioritize competing needs and work with minimal supervision.
• Familiarity with Windows desktop, Windows Server, Linux OS, and Microsoft 365."
• Basic understanding of networking concepts (IP, DNS, Wi‑Fi).
• Knowledge of Active Directory, email accounts, access permissions, and MFA.
• Ability to follow established documentation and escalate when needed.

Responsibilities

• Provide first-line technical support to call center agents and staff for hardware, software, telephone, and network issues.
• Respond promptly to helpdesk tickets received by phone or in person.
• Assist with password resets, account unlocks, permissions, and general access issues.
• Support VoIP and softphone applications, call center systems, and related tools.
• Troubleshoot common issues and escalate complex concerns to senior IT staff.
• Set up and configure desktops, laptops, headsets, and peripherals for new employees.
• Install, update, and maintain operating systems, apps, and antivirus software.
• Maintain inventory of IT equipment and ensure proper tracking.
• Assist with AD/M365 and basic server maintenance, backups, and monitoring.
• Document troubleshooting steps and maintain IT knowledge base.
• Participate in after-hours on-call rotation and IT projects.

Skills

Problem solving

Customer service mindset

Communication skills

Prioritization

Self-motivation & quick learning

Windows / Linux / MS 365 familiarity

Networking basics (IP, DNS, Wi-Fi)

AD / MFA / access management

Documentation & procedures compliance

IT support experience (preferred)

Education

Associate degree in IT or related field

CompTIA A+ / Network+ certs (nice to have)

Tools

Active Directory

Microsoft 365

Windows Server

Linux

Networking concepts

Job description

FirstCall in Greenville, SC seeks an IT Systems Support Technician for hands-on support in a fast-paced, mission-critical environment. You will be the first contact for hardware, software, access, and network issues, logging requests and guiding staff through solutions.

The role includes after-hours on-call rotations to ensure uninterrupted operations. The ideal candidate is dependable, service-oriented, and able to learn new technologies quickly while staying calm under pressure.