Onsite Patient Tech Support Pro

Shoptalk; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits package

Medical, Dental and Vision insurance

Pet Insurance

401k with employer match

Paid Time Off

Employee Assistance Program (EAP)

Employee Referral Bonus Program

Career development opportunities

Performance bonuses

Employee Recognition Rewards

Job summary

Uniguest is seeking an Onsite Patient Support Technician for the pCare Services team at Mount Sinai South Nassau in Oceanside, NY. You will help patients use bedside TVs and interactive tech while supporting hospital staff, delivering friendly, hands-on service.

Responsibilities include troubleshooting, replacing patient-room devices, and performing light maintenance. Strong communication and independence are essential. This is an on-site role with benefits and growth opportunities.

Qualifications

• High school diploma or equivalent.
• Ability to travel to assigned hospital locations.
• Ability to lift up to 50 pounds and climb a 6-foot ladder.
• Must meet hospital onboarding requirements, including required immunizations, health screenings, and COVID-19 vaccination.

Responsibilities

• Deliver outstanding customer service to patients and hospital staff.
• Help patients navigate and use bedside TVs and interactive technology.
• Troubleshoot basic technical issues and work with teammates to resolve more complex problems.
• Replace equipment such as TVs, pillow speakers, phones, and other patient-room devices.
• Perform light maintenance to keep systems operating smoothly.
• Complete basic computer documentation and service records accurately.
• Help ensure every patient has a positive technology experience during their hospital stay.
• All other duties as assigned.

Skills

Customer service

Communication

Independent work

Basic computer skills

Troubleshooting

Time management

Hand tool experience

Education

High school diploma or equivalent

Job description

Uniguest is seeking an Onsite Patient Support Technician for the pCare Services team at Mount Sinai South Nassau in Oceanside, NY. You will help patients use bedside TVs and interactive tech while supporting hospital staff, delivering friendly, hands-on service.

Responsibilities include troubleshooting, replacing patient-room devices, and performing light maintenance. Strong communication and independence are essential. This is an on-site role with benefits and growth opportunities.