Onsite Patient Support Supervisor – Pittsburgh

Blink Health; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health/dental/vision starting day 1

401k

Paid sick and vacation time

Holidays off

Parental leave

Disability coverage

Life insurance

Commuter benefits

Free onsite parking

Employee Assistance Program

Snacks & drinks stipend

Job summary

Blink Health in Pittsburgh, PA is seeking a Customer Support Supervisor to lead a growing team of Patient Support Specialists onsite. You will manage day-to-day operations, ensure adherence to SLAs, and drive performance through data review and coaching.

Collaborate across teams to implement initiatives, optimize workflows, and enhance the overall patient experience. This role requires strong leadership, detail orientation, and excellent communication to resolve escalations and foster a

Qualifications

• Associate’s orBachelor’s degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered.
• 3+ years of leadership experience in a fast paced environment.
• 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience.
• Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners.
• Ability to leverage data to make crucial decisions independently.
• Strong problem solving skills, especially when working with ambiguous information.
• Attention to detail with a knack for precision and organization.
• Confident, patient, respectful, and a clear communicator.

Responsibilities

• Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient.
• Support team to ensure operational excellence and adherence to SLAs.
• Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team.
• Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth.
• Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance.
• Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience.
• Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team.
• Foster a collaborative, cohesive, and enjoyable team dynamic.

Skills

Leadership

Data-driven decisions

Communication

Problem solving

Attention to detail

Education

Associate’s or Bachelor’s degree in Healthcare, Business Administration, Supply Chain, or a related field

Job description

Blink Health in Pittsburgh, PA is seeking a Customer Support Supervisor to lead a growing team of Patient Support Specialists onsite. You will manage day-to-day operations, ensure adherence to SLAs, and drive performance through data review and coaching.

Collaborate across teams to implement initiatives, optimize workflows, and enhance the overall patient experience. This role requires strong leadership, detail orientation, and excellent communication to resolve escalations and foster a