Onsite Patient Support Specialist (Entry-Level)

BlinkRx LLC; Pittsburgh (Allegheny County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) retirement plan

Daily meal stipend

Transit benefits

Free onsite parking

Shuttle service

Job summary

BlinkRx LLC in Pittsburgh, PA is hiring a Customer Support Specialist I to assist patients, doctors, and insurers with inquiries via phone, email, and chat. The role emphasizes learning, patient care, and cross-functional collaboration in a fast-paced healthcare tech environment.

Qualification requires a high school diploma or GED, with no prior customer service experience needed. Onsite 5 Penn Center Blvd, with various shifts and full-time hours; medical benefits and 401(k) are provided.

Qualifications

• High school diploma or GED required; further degrees are a plus.
• Strong aptitude for learning and applying new software quickly.
• Good verbal and written communication.
• Comfortable with ambiguity and changing priorities.
• Interest in patient care and helping others.

Responsibilities

• Handle inquiries via phone, email, and chat to resolve routine issues with patients, doctors, and insurers.
• Provide patient care to support pharma programs and triage to appropriate teams.
• Document all contact details for timely, seamless support.
• Use resources to find clear, accurate answers for patients.
• Document interactions and data insights across channels per procedures.

Skills

No prior customer service experience

Fast learner

Strong communication (verbal & written

Technical aptitude

Ability to work with ambiguity

Curious mindset

Self-starter

Team collaboration

Patient care enthusiasm

Education

High school diploma or GED

Associate’s or Bachelor’s degree a plus

Job description

BlinkRx LLC in Pittsburgh, PA is hiring a Customer Support Specialist I to assist patients, doctors, and insurers with inquiries via phone, email, and chat. The role emphasizes learning, patient care, and cross-functional collaboration in a fast-paced healthcare tech environment.

Qualification requires a high school diploma or GED, with no prior customer service experience needed. Onsite 5 Penn Center Blvd, with various shifts and full-time hours; medical benefits and 401(k) are provided.