Onsite Customer Support Supervisor - Lead Patient Care

Blink Health LLc; Pittsburgh (Allegheny County); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with traditional and Roth options

Paid time off (sick and vacation)

Holidays off

Parental leave

Short/long-term disability

Life insurance

Commuter FSA / onsite parking

Employee Assistance Program

Daily snacks & drinks stipend

Job summary

Blink Health LLC is seeking an onsite Customer Support Supervisor in Pittsburgh, PA. The role leads a growing Patient Support team, ensuring service levels and effective escalation handling to improve the patient experience.

Ideal candidates bring 3+ years of leadership and 2+ years in customer service or healthcare, with strong communication and data-driven decision skills to optimize operations and collaboration across teams.

Qualifications

• 3+ years of leadership experience in fast-paced environment.
• 2+ years in customer service, call center, healthcare, or related field.
• Ability to coach and give timely feedback to team.
• Experience using data to inform decisions and improve processes.

Responsibilities

• Manage a growing team of Patient Support Specialists and assist with day-to-day operations.
• Ensure operational excellence and adherence to SLAs.
• Review performance data to meet targets for the team and individuals.
• Collaborate with cross-functional stakeholders on initiatives to drive productivity.
• Oversee queue, backlogs and workflows to optimize performance.
• Use customer insights to identify workflow improvements and enhance the customer experience.

Skills

Leadership experience

Data-driven decisions

Strong communication

Problem solving

Attention to detail

Education

Associate or Bachelor's degree

Job description

Blink Health LLC is seeking an onsite Customer Support Supervisor in Pittsburgh, PA. The role leads a growing Patient Support team, ensuring service levels and effective escalation handling to improve the patient experience.

Ideal candidates bring 3+ years of leadership and 2+ years in customer service or healthcare, with strong communication and data-driven decision skills to optimize operations and collaboration across teams.