Patient Support Specialist — Healthcare Call Center

Blink Health; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision

Vacation (80 hours)

Paid Sick Time

Holidays

Parental Leave

401(k)

Life & Disability Insurance

Commuter Benefits

Free shuttle service

Snack & Drink Stipend

On-site parking

Job summary

Blink Health is seeking a Patient Support/Call Center Specialist to guide patients through enrollment, resolve barriers, and provide support across phone, email, and chat. This fully on-site role is based in Robinson Township, Pittsburgh, and values curiosity, proactivity, and a patient-first mindset.

You will collaborate with patients, providers, and insurers to address insurance or affordability challenges, document interactions, and ensure a seamless patient experience while learning BlinkRx

Qualifications

• High school diploma or GED required; Associate’s or Bachelor's degree is a plus
• Prior customer service experience in retail, call center, or similar is a plus
• Strong communication skills (verbal and written)
• Comfortable with technology and quickly learning new systems
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Responsibilities

• Guide patients through enrollment, onboarding, and prescription fulfillment via phone, email, and chat.
• Perform outbound outreach to help patients complete key steps in their prescription journey.
• Coordinate between patients, providers, and insurers to resolve issues efficiently.
• Assist with insurance verification, benefits coordination, and financial aid programs.
• Triage clinical questions to pharmacists or appropriate teams.
• Document interactions and insights to ensure a seamless patient experience.
• Maintain HIPAA compliance and protect confidential patient information.
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction.
• Identify trends or gaps in patient experience and share feedback to improve processes and products.

Skills

Customer service

Strong communication

Multitasking

Problem-solving

HIPAA knowledge

Education

High school diploma or GED

Job description

Blink Health is seeking a Patient Support/Call Center Specialist to guide patients through enrollment, resolve barriers, and provide support across phone, email, and chat. This fully on-site role is based in Robinson Township, Pittsburgh, and values curiosity, proactivity, and a patient-first mindset.

You will collaborate with patients, providers, and insurers to address insurance or affordability challenges, document interactions, and ensure a seamless patient experience while learning BlinkRx