Patient Support Team Lead | HealthTech Impact

BlinkRx LLC; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage (

401k with Traditional and Roth options

Paid sick and vacation time

Holidays off

Parental leave

Job summary

Blink Health is seeking a on-site Senior Leader to manage a growing Patient Support team at the Pittsburgh location. You will drive day-to-day operations, ensure SLA adherence, and coach staff to deliver outstanding customer care.

You will analyze performance data, collaborate with cross-functional partners, and optimize workflows to support business growth. A strong leadership mindset and healthcare service experience are required.

Qualifications

• 3+ years of leadership in a fast paced environment.
• 2+ years of customer service, call center, healthcare, pharmacy or related experience.
• Strong leadership with ability to coach and provide feedback.

Responsibilities

• Manage a growing team of Patient Support Specialists and assist with day-to-day operations.
• Support team to ensure operational excellence and adherence to SLAs.
• Review performance data to meet and exceed targets across the team.
• Collaborate with cross functional stakeholders on initiatives to drive improvements and growth.
• Manage the queue, backlogs and workflows and optimize performance.
• Leverage customer insights to identify workflow and process improvements for customer experience.
• Use discretion to resolve complex escalations from the Patient Success team.
• Foster a collaborative, cohesive, and enjoyable team dynamic.

Skills

Leadership

Data analysis

Customer service

Healthcare knowledge

Education

Bachelor's degree

Job description

Blink Health is seeking a on-site Senior Leader to manage a growing Patient Support team at the Pittsburgh location. You will drive day-to-day operations, ensure SLA adherence, and coach staff to deliver outstanding customer care.

You will analyze performance data, collaborate with cross-functional partners, and optimize workflows to support business growth. A strong leadership mindset and healthcare service experience are required.