Onsite Patient Support Specialist — Start Today, Grow Fast

Hire Velocity; Pittsburgh (Allegheny County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k) retirement plan

Meal stipend onsite marketplace

Pre-tax transit benefits and free on‑s

Job summary

Hire Velocity in Pittsburgh, PA is seeking a Patient/Customer Support Specialist to join on-site and support patients through phone, email, and chat. No prior customer service experience required; the role emphasizes learning, curiosity, and strong communication as you assist with pharma programs and patient care.

This full-time, on-site position offers hourly compensation and a schedule with multiple shift options, including potential 4x10 or 5x? shifts.

Qualifications

• High school diploma or GED equivalent.
• An associate's or Bachelor's degree is a plus.
• No prior customer service experience required; we’re looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environment.
• Sound technical skills, analytical ability, good judgment, and strong operational focus.
• Fast learner with strong technical aptitude and the ability to learn complex new software quickly.
• Strong verbal and written communication skills.
• Comfortable working with ambiguity and shifting priorities.
• Curious mindset with a desire to continuously improve.

Responsibilities

• Handle inquiries via phone, email, and chat to resolve routine and new issues with patients, doctors, and insurers.
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required.
• Accurately documents all contact details to ensure patients receive timely and seamless support.
• Use available resources and tools to find clear, accurate answers for patients.
• Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards.
• Maintain confidentiality of patient and proprietary information.
• Participate in continued education on product changes, new features, and product launches.

Skills

Communication skills

Technical aptitude

Fast learner

Team player

Education

High school diploma or GED

Associate's or Bachelor's degree

Job description

Hire Velocity in Pittsburgh, PA is seeking a Patient/Customer Support Specialist to join on-site and support patients through phone, email, and chat. No prior customer service experience required; the role emphasizes learning, curiosity, and strong communication as you assist with pharma programs and patient care.

This full-time, on-site position offers hourly compensation and a schedule with multiple shift options, including potential 4x10 or 5x? shifts.