On-Site Pharmacy Support Specialist

Energy Jobline ZR; Pittsburgh (Allegheny County); On-site; USD 22,000 - 24,000; Full time

Job summary

A-Line Staffing is hiring a Customer Service Specialist for an on-site role in Pittsburgh, PA. This entry-level position supports patients, providers, and insurance contacts in a fast-paced healthcare environment.

The role handles insurance inquiries, billing questions, and financial assistance enrollment, with a 40-hour week and Monday–Friday shifts. Training starts November 16, 2026, with employment through a contract that may convert to permanent based on attendance and performance.

Qualifications

• Previous customer service or call center experience.
• Healthcare, pharmacy, medical billing, or insurance experience is a plus.
• Strong communication, multitasking, and problem-solving skills.
• Comfortable navigating multiple computer systems and accurately entering data.
• Must be onsite in Pittsburgh, PA.
• Must be available to begin training on November 16, 2026.
• Pre-employment screening including a background check and drug screening.

Responsibilities

• Manage inbound and outbound calls to assist patients, healthcare providers, and insurance representatives.
• Respond to questions regarding pharmacy services, insurance coverage, billing, and patient accounts.
• Research and resolve insurance rejections, billing discrepancies, and service-related concerns.
• Assist with prior authorizations, appeals, and medical tier exceptions.
• Coordinate enrollment into financial assistance programs for eligible patients.
• Serve as a liaison between patients, healthcare providers, and insurance companies.
• Accurately document patient interactions, inquiries, complaints, and resolutions.
• Escalate complex or unresolved issues to the appropriate department.
• Maintain patient confidentiality and follow HIPAA guidelines.
• Deliver professional, compassionate customer service in a high-volume call center environment.

Skills

Call Center

Customer Service

Communication

Multitasking

Problem Solving

Job description

A-Line Staffing is hiring a Customer Service Specialist for an on-site role in Pittsburgh, PA. This entry-level position supports patients, providers, and insurance contacts in a fast-paced healthcare environment.

The role handles insurance inquiries, billing questions, and financial assistance enrollment, with a 40-hour week and Monday–Friday shifts. Training starts November 16, 2026, with employment through a contract that may convert to permanent based on attendance and performance.