Patient Support Supervisor — Onsite Team Lead

Blink Health; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with traditional and Roth

Paid sick and vacation

Holidays off

Parental leave

Disability coverage

Life insurance

commuter FSA

Free onsite parking

EAP with counseling and more

Job summary

Blink Health is seeking a Patient Support Team Lead to manage a growing team and drive operational excellence across the Patient Support function. You will monitor performance, collaborate with cross-functional partners on initiatives, and resolve escalations with credibility and care.

The role emphasizes strong leadership, data-driven decision making, and delivering exceptional customer experiences in a fast-paced healthcare environment. Fully onsite in Pittsburgh, PA, with competitive benefits.

Qualifications

• Associate’s or Bachelor's degree preferred; equivalent work experience considered (minimum high school diploma or GED).
• 3+ years of leadership experience in a fast paced environment.
• 2+ years of customer service, call center, healthcare, pharmacy or related experience.
• Strong leadership; ability to provide critical and on-time feedback and coaching.
• Ability to leverage data to make crucial decisions independently.

Responsibilities

• Manage a growing team of Patient Support Specialists and assist with day-to-day operations.
• Support team to ensure operational excellence and adherence to SLAs.
• Review and analyze performance data to meet targets across the team.
• Collaborate with cross-functional stakeholders on initiatives to drive improvements.
• Manage queue, backlogs and workflows to optimize performance.
• Leverage customer insights to identify workflow improvements.
• Resolve complex escalations from PatientSuccess team.
• Foster a collaborative team dynamic.

Skills

Leadership

Data-driven decisions

Communication

Education

Associate’s or Bachelor's degree in Healthcare / Business / Supply Chain, or related field

Job description

Blink Health is seeking a Patient Support Team Lead to manage a growing team and drive operational excellence across the Patient Support function. You will monitor performance, collaborate with cross-functional partners on initiatives, and resolve escalations with credibility and care.

The role emphasizes strong leadership, data-driven decision making, and delivering exceptional customer experiences in a fast-paced healthcare environment. Fully onsite in Pittsburgh, PA, with competitive benefits.