Customer Service Specialist - Entry Level {177431} in Pittsburgh

Energy Jobline ZR; Pittsburgh (Allegheny County); On-site; USD 22,000 - 24,000; Full time

Job summary

A-Line Staffing is hiring a Customer Service Specialist for an on-site role in Pittsburgh, PA. This entry-level position supports patients, providers, and insurance contacts in a fast-paced healthcare environment.

The role handles insurance inquiries, billing questions, and financial assistance enrollment, with a 40-hour week and Monday–Friday shifts. Training starts November 16, 2026, with employment through a contract that may convert to permanent based on attendance and performance.

Qualifications

• Previous customer service or call center experience.
• Healthcare, pharmacy, medical billing, or insurance experience is a plus.
• Strong communication, multitasking, and problem-solving skills.
• Comfortable navigating multiple computer systems and accurately entering data.
• Must be onsite in Pittsburgh, PA.
• Must be available to begin training on November 16, 2026.
• Pre-employment screening including a background check and drug screening.

Responsibilities

• Manage inbound and outbound calls to assist patients, healthcare providers, and insurance representatives.
• Respond to questions regarding pharmacy services, insurance coverage, billing, and patient accounts.
• Research and resolve insurance rejections, billing discrepancies, and service-related concerns.
• Assist with prior authorizations, appeals, and medical tier exceptions.
• Coordinate enrollment into financial assistance programs for eligible patients.
• Serve as a liaison between patients, healthcare providers, and insurance companies.
• Accurately document patient interactions, inquiries, complaints, and resolutions.
• Escalate complex or unresolved issues to the appropriate department.
• Maintain patient confidentiality and follow HIPAA guidelines.
• Deliver professional, compassionate customer service in a high-volume call center environment.

Skills

Call Center

Customer Service

Communication

Multitasking

Problem Solving

Job description

Job DescriptionJob Description

A-Line Staffing is now hiring a Full-Time, On-Site, Customer Service Specialist in Pittsburgh, PA!

We are seeking motivated, detail-oriented Call Center / Customer Service Specialists to join a growing Specialty Pharmacy team in Pittsburgh, PA!

This is an entry-level opportunity for individuals who enjoy helping others, providing excellent customer service, and working in a fast-paced healthcare environment.

In this role, you will assist patients with insurance-related inquiries, prescription services, billing concerns, and financial assistance programs while ensuring a positive patient experience.

Customer Service Specialist Compensation

• The pay for this position is $16.00/hr – goes to $17.50/hr if converted
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Customer Service Specialist Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• Required Availability for this position is Monday–Friday, 8AM-8PM (40 hours per week)

Customer Service Specialist Responsibilities

• Manage inbound and outbound calls to assist patients, healthcare providers, and insurance representatives.
• Respond to questions regarding pharmacy services, insurance coverage, billing, and patient accounts.
• Research and resolve insurance rejections, billing discrepancies, and service-related concerns.
• Assist with prior authorizations, appeals, and medical tier exceptions.
• Coordinate enrollment into financial assistance programs for eligible patients.
• Serve as a liaison between patients, healthcare providers, and insurance companies.
• Accurately document patient interactions, inquiries, complaints, and resolutions.
• Escalate complex or unresolved issues to the appropriate department.
• Maintain patient confidentiality and follow HIPAA guidelines.
• Deliver professional, compassionate customer service in a high-volume call center environment.

Customer Service Specialist Requirements

• Previous customer service or call center experience .
• Healthcare, pharmacy, medical billing, or insurance experience is a plus.
• Strong communication, multitasking, and problem-solving skills.
• Comfortable navigating multiple computer systems and accurately entering data.
• Ability to handle sensitive patient information professionally and confidentially.
• Dependable, organized, and comfortable working in a fast-paced environment.
• Must be able to work onsite in Pittsburgh, PA.
• Must be available to begin training on November 16, 2026.
• Must successfully complete required pre-employment screening, including a background check and drug screening.