Customer Support Call Center Specialist at Hire Velocity Pittsburgh, PA

Hire Velocity; Pittsburgh (Allegheny County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k) retirement plan

Meal stipend onsite marketplace

Pre-tax transit benefits and free on‑s

Job summary

Hire Velocity in Pittsburgh, PA is seeking a Patient/Customer Support Specialist to join on-site and support patients through phone, email, and chat. No prior customer service experience required; the role emphasizes learning, curiosity, and strong communication as you assist with pharma programs and patient care.

This full-time, on-site position offers hourly compensation and a schedule with multiple shift options, including potential 4x10 or 5x? shifts.

Qualifications

• High school diploma or GED equivalent.
• An associate's or Bachelor's degree is a plus.
• No prior customer service experience required; we’re looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environment.
• Sound technical skills, analytical ability, good judgment, and strong operational focus.
• Fast learner with strong technical aptitude and the ability to learn complex new software quickly.
• Strong verbal and written communication skills.
• Comfortable working with ambiguity and shifting priorities.
• Curious mindset with a desire to continuously improve.

Responsibilities

• Handle inquiries via phone, email, and chat to resolve routine and new issues with patients, doctors, and insurers.
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required.
• Accurately documents all contact details to ensure patients receive timely and seamless support.
• Use available resources and tools to find clear, accurate answers for patients.
• Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards.
• Maintain confidentiality of patient and proprietary information.
• Participate in continued education on product changes, new features, and product launches.

Skills

Communication skills

Technical aptitude

Fast learner

Team player

Education

High school diploma or GED

Associate's or Bachelor's degree

Job description

Customer Support Specialist IHiring Now | No Experience Needed | Onsite- PittsburghPittsburgh, PA

Company Overview: We are the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

The Role

As a Patient/Customer Support Specialist, you are on the front lines of the patient experience. You thrive in a fast-paced, startup environment where processes evolve, ambiguity exists, and learning happens daily. You are curious, proactive, and energized by solving problems for patients navigating complex healthcare systems. This role is ideal for a self-starter and go-getter who learns quickly, adapts easily, and is motivated to grow within a high-impact healthcare technology company.

Compensation

$19-$21/hour

What You’ll Do

• Handle inquiries via phone, email, and chat to resolve routine and new issues with patients, doctors, and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Accurately documents all contact details to ensure patients receive timely and seamless support.
• Use available resources and tools to find clear, accurate answers for patients.
• Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards.
• Maintain confidentiality of patient and proprietary information
• Participate in continued education on product changes, new features, and product launches

Qualified Candidates

• High school diploma or GED equivalent.
• An associate's or Bachelor's degree is a plus
• No prior customer service experience required; we’re looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environment
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• Fast learner with strong technical aptitude and the ability to learn complex new software quickly
• Strong verbal and written communication skills
• Comfortable working with ambiguity and shifting priorities
• Curious mindset with a desire to continuously improve
• Self-starter and go-getter who takes initiative and ownership
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally

Location/Hours

Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PAAvailability for Monday-Friday : 9:30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM ESTOR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm ESTAvailability for rotating Saturday shifts 9am-5pmScheduling flexibility, as your schedule may change over time according to business needs

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking