Patient Service Specialist | Call Center {177431} in Pittsburgh

Energy Jobline ZR; Pittsburgh (Allegheny County); On-site; USD 19,000 - 27,000; Full time

Job summary

A-Line Staffing is hiring a Call Center Patient Services Specialist to support a Fortune 500 company in Pittsburgh. This full-time onsite role focuses on guiding patients through the financial aspects of care, including benefits investigations and financial assistance enrollment.

The position requires a HS diploma, 6–12 months of customer service experience, and familiarity with medical terminology. Shifts run 8:00 AM–8:00 PM, onsite at 120 Enterprise Dr., Pittsburgh, PA 15275.

Qualifications

• High school diploma or GED required.
• 6–12 months of customer service or call center experience.
• Familiarity with medical or pharmacy terminology.
• Ability to work onsite in Pittsburgh and pass drug screen.

Responsibilities

• Manage the patient’s financial journey, including benefits investigations and enrollment in financial assistance.
• Handle inbound and outbound communications with patients, prescribers, and providers to clarify medical and pharmacy coverage and related inquiries.
• Resolve complex insurance rejections by coordinating follow-up with patients, healthcare providers, and insurance payors.
• Manage the authorization process, including prior authorizations, appeals, and medical tier exceptions.
• Initiate, review, submit, track, and follow up on authorization requests to ensure timely processing.
• Coordinate enrollment in manufacturer‑sponsored assistance programs and other financial support resources.
• Serve as a liaison between patients, healthcare providers, insurance companies, and program sponsors.
• Maintain accurate documentation and ensure timely processing and courteous communication throughout the patient access process.

Skills

Customer service

Call center experience

Healthcare terminology

Data entry

Education

High School Diploma or GED

Tools

Microsoft Outlook

Data entry software

Job description

Job DescriptionJob Description

A-Line Staffing is now hiring Call Center Patient Services Specialists to work for a major Fortune 500 company with career growth potential.

Call Center Patient Services Specialist

Compensation

• Pay Rate: $16.50 per hour
• Schedule: Full-time, 40 hours per week
• Shift: Assigned 8-hour shift between 8:00 AM and 8:00 PM. Candidates must be flexible to work any shift within this timeframe.
• Location: Onsite at 120 Enterprise Dr., Pittsburgh, PA 15275

Highlights

• Opportunity to work with a major Fortune 500 company.
• Gain experience in patient services, healthcare, pharmacy benefits, and insurance support.
• Develop skills in patient financial assistance, prior authorizations, and insurance resolution.
• Potential for career growth and professional development.

Responsibilities

• Manage the patient’s financial journey from start to finish, including benefits investigations, prior authorization support, and enrollment in financial assistance programs.
• Handle inbound and outbound communications with patients, prescriber offices, and third-party providers to clarify medical and pharmacy coverage, benefits, and related inquiries.
• Resolve complex insurance rejections by coordinating follow‑up with patients, healthcare providers, and insurance payors.
• Manage the authorization process, including prior authorizations, appeals, and medical tier exceptions.
• Initiate, review, submit, track, and follow up on authorization requests to ensure timely processing.
• Coordinate enrollment in manufacturer‑sponsored assistance programs and other financial support resources.
• Serve as a liaison between patients, healthcare providers, insurance companies, and program sponsors.
• Maintain accurate documentation and ensure timely processing and courteous communication throughout the patient access process.

Required Qualifications

• High school diploma or GED.
• 6 months to 1 year of customer service or call center experience.
• Familiarity with medical and/or pharmacy terminology.
• Ability to work onsite at the Pittsburgh location.
• Flexibility to work an assigned 8-hour shift between 8:00 AM and 8:00 PM.
• Availability to work full-time, 40 hours per week.
• Ability to pass a drug screen and background check.
• Availability to begin training on November 16, 2026.

Qualifications

• Experience with computer applications, including Microsoft Outlook and data entry software.
• Experience resolving customer complaints related to billing or services.
• Experience in a healthcare or pharmacy setting.
• Comfort managing inbound and outbound customer communications.
• Previous experience in customer service, call centers, or patient support roles.