Onsite Patient Support Specialist II – Austin

Mosaic Health, LLC.; Austin (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

401(k) with employer match

Paid time off

Employee discounts

Job summary

Mosaic Health is seeking a Patient Engagement Specialist II (onsite) in Austin, TX. You will handle a high volume of patient calls, schedule appointments, and coordinate with clinical teams to ensure accurate messaging and patient care.

This role is 100% call-center-based in a busy practice with 25 providers. Ideal candidates have at least 1 year of healthcare customer service experience, strong communication skills, and proficiency with EMR systems.

Qualifications

• 1 year of customer service experience (healthcare strongly preferred).
• Strong multitasking ability in a fast-paced, high-call-volume environment.
• Excellent verbal and written communication.
• Dependability and punctuality.
• Experience with EMR systems and healthcare call centers.

Responsibilities

• Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy.
• Schedule appointments, transfer calls, and create detailed messages for clinical teams.
• Research patient inquiries including medical record status and general questions.
• Triage patient concerns to determine urgency and next steps.
• Manage provider schedules, including reschedules and cancellations.
• Process website appointment requests and custom forms.
• Assist patients with portal/website/EMR troubleshooting.
• Support staff with website or portal questions.
• Work in a large, high-volume office with 25 providers.
• This is not a front-facing role - it is 100% call-center-based patient support.

Skills

1 year of customer service

multitasking

excellent communication

healthcare experience

empathy and professionalism

Tools

EMR systems

Job description

Mosaic Health is seeking a Patient Engagement Specialist II (onsite) in Austin, TX. You will handle a high volume of patient calls, schedule appointments, and coordinate with clinical teams to ensure accurate messaging and patient care.

This role is 100% call-center-based in a busy practice with 25 providers. Ideal candidates have at least 1 year of healthcare customer service experience, strong communication skills, and proficiency with EMR systems.