Patient Scheduling & Call Center Specialist

Texas Orthopedics, a Division of OrthoLonestar; Austin (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

HSA

FSA

Dental Coverage

Vision Coverage

Paid Holidays

PTO

401(k) with profit sharing

Life Insurance

Disability Insurance

Mileage Reimbursement

Job summary

Texas Orthopedics, a division of OrthoLonestar, is seeking a Patient Scheduling Clerk in Austin, TX to manage new and follow-up appointments and patient registrations.

The role supports scheduling, verifies insurance rules, handles calls, and maintains accurate EMR entries in Athena. Candidates should have a high school diploma and prior medical office experience; on-site, full-time with comprehensive benefits.

Qualifications

• High School diploma
• Experience in a medical office setting
• Proficient with Outlook and Microsoft Office

Responsibilities

• Schedule and reschedule appointments for patients with attention to insurance rules and physician schedules.
• Register new patients and update existing accounts in the system.
• Maintain patient records per policies and procedures.
• Answer inbound calls from scheduling queues and direct to proper departments.
• Create EMR entries for cancelled appointments and update upcoming schedules.
• Cancel appointments as directed and complete referrals, faxes, and messages.
• Return voicemails and follow up with patients as needed.
• Audit physician schedules to correct discrepancies and ensure accuracy.
• Process online appointment scheduling and perform other duties as assigned.

Skills

Medical terminology

Attention to detail

Communication skills

Fast-paced environment

Education

High School diploma

Tools

Outlook

Microsoft Office

Job description

Texas Orthopedics, a division of OrthoLonestar, is seeking a Patient Scheduling Clerk in Austin, TX to manage new and follow-up appointments and patient registrations.

The role supports scheduling, verifies insurance rules, handles calls, and maintains accurate EMR entries in Athena. Candidates should have a high school diploma and prior medical office experience; on-site, full-time with comprehensive benefits.