Patient Engagement Specialist II

Mosaic Health, LLC.; Austin (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

401(k) with employer match

Paid time off

Employee discounts

Job summary

Mosaic Health is seeking a Patient Engagement Specialist II (onsite) in Austin, TX. You will handle a high volume of patient calls, schedule appointments, and coordinate with clinical teams to ensure accurate messaging and patient care.

This role is 100% call-center-based in a busy practice with 25 providers. Ideal candidates have at least 1 year of healthcare customer service experience, strong communication skills, and proficiency with EMR systems.

Qualifications

• 1 year of customer service experience (healthcare strongly preferred).
• Strong multitasking ability in a fast-paced, high-call-volume environment.
• Excellent verbal and written communication.
• Dependability and punctuality.
• Experience with EMR systems and healthcare call centers.

Responsibilities

• Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy.
• Schedule appointments, transfer calls, and create detailed messages for clinical teams.
• Research patient inquiries including medical record status and general questions.
• Triage patient concerns to determine urgency and next steps.
• Manage provider schedules, including reschedules and cancellations.
• Process website appointment requests and custom forms.
• Assist patients with portal/website/EMR troubleshooting.
• Support staff with website or portal questions.
• Work in a large, high-volume office with 25 providers.
• This is not a front-facing role - it is 100% call-center-based patient support.

Skills

1 year of customer service

multitasking

excellent communication

healthcare experience

empathy and professionalism

Tools

EMR systems

Job description

Patient Engagement Specialist II Onsite | Austin, TX | $18-$19/hr

Be the Voice Patients Trust If you have strong customer service experience, especially in a healthcare call center and you thrive in a fast-paced, high-volume environment, this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience. For 35+ years, our independent, physician-owned practice has delivered relationship-driven care across five locations. Our team believes healthcare can be better more personal, more accessible, and more compassionate. If you feel the same, we'll love to meet you.

Position Details

Onsite only - not a remote role

Location: 5625 Eiger Road, Suite 200, Austin, TX 78735

Schedule Options: Monday-Friday 8:00 AM-5:00 PM Monday-Friday 7:00 AM-4:00 PM Saturdays: 1-2 per month (7:45 AM-1:00 PM )

Compensation: $18-$19 per hour

What You'll Do

• Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy
• Schedule appointments, transfer calls, and create detailed messages for clinical teams
• Research patient inquiries including medical record status and general questions
• Triage patient concerns to determine urgency and next steps
• Manage provider schedules, including reschedules and cancellations
• Process website appointment requests and custom forms
• Assist patients with portal/website/EMR troubleshooting
• Support staff with website or portal questions
• Work in a large, high-volume office with 25 providers
• This is not a front-facing role - it is 100% call-center-based patient support

What You Bring

• 1 year of customer service experience (healthcare strongly preferred)
• Strong multitasking ability in a fast-paced, high-call-volume environment
• Excellent verbal and written communication
• Dependability and punctuality
• Ability to type 40-50 WPM
• A genuine desire to help patients
• Preferred Healthcare call center or medical office experience
• Experience with EMR systems
• At least 1 year of healthcare experience

Why You'll Love Working Here

• Health, Dental, and Supplemental Benefits
• 401(k) with Employer Match
• Paid Time Off
• Employee Discounts
• A supportive, mission-driven team that values your work

Compensation Range

$20.00 to $30.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

About Mosaic Health

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.