Patient Engagement Specialist II

Mosaic Health, LLC.; Bastrop (TX); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid holidays

PTO

Job summary

Mosaic Health, LLC in Bastrop, TX is seeking a Patient Engagement Specialist II to work on-site at our Bastrop clinic. You will handle high-volume inbound calls, schedule appointments, and provide essential clinical support to patients and providers.

Requirements include healthcare call center experience and strong medical terminology knowledge; Medical Assistant background is a plus; Spanish bilingual skills are a plus; must be reliable and able to multitask in a fast-paced environment.

Qualifications

• High-volume call center experience (required).
• Healthcare call center experience (required).
• Strong understanding of medical terminology and primary care workflows.
• Medical Assistant experience is a plus.
• Spanish bilingual skills are a plus.
• Must have a medical/healthcare background to apply.
• Reliable, professional, and able to multitask in a fast-paced environment.

Responsibilities

• Scheduling appointments for primary care patients.
• Providing test results to patients.
• Processing medication refill requests.
• Taking and routing provider messages.
• Managing high-volume inbound calls (125–130 calls/day).
• Delivering excellent customer service and clear communication.
• Documenting patient interactions accurately.

Job description

## Patient Engagement Specialist IIApplylocations: US-Texas-Bastrop-Bastrop-3101 Hwy 71 East Ste 101time type: Full timeposted on: Posted Yesterdayjob requisition id: M104421**Job Description Summary**Call Center Representative – Primary Care (Full Time, On‐Site) Location: 3101 Hwy 71 East, Suite 101, Bastrop, TX 78602 Schedule: Monday–Friday, 8am–5pm Pay: $18–$19/hr Benefits: Medical, dental, vision, 401(k), paid holidays, PTO About the Role We’re looking for an experienced Primary Care Call Center Representative to work on‐site in our Bastrop clinic. This role supports patients and providers by managing high‐volume inbound calls and completing essential clinical support tasks. A strong healthcare background is required.**How will you make an impact & Requirements**# ## **Key Responsibilities*** **Scheduling appointments** for primary care patients* Providing **test results** to patients* Processing **medication refill requests*** Taking and routing **provider messages*** Managing **high‐volume inbound calls** (125–130 calls/day)* Delivering excellent customer service and clear communication* Documenting patient interactions accurately## **Required Qualifications*** **High‐volume call center experience (required)*** **Healthcare call center experience (required)*** Strong understanding of medical terminology and primary care workflows* Medical Assistant experience is a **plus*** Spanish bilingual skills are a **plus*** Must have a **medical/healthcare background** to apply* Reliable, professional, and able to multitask in a fast‐paced environment## **Benefits*** Medical, dental, and vision insurance* 401(k)* Paid holidays* PTO**Compensation Range:**$18.00to$27.00*The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.*### About UsFounded in Port Charlotte on the Southwest Florida coast in 2008, Millennium is quickly becoming one of the most successful and fastest-growing physician groups in the country. We are physician-led, meaning we value our physicians’ insights to guide our continued success, and we trust them to provide the best care for their patients. Our team works together to ensure the best interests of our healthcare providers remain at the center of all we do. In recognizing that physicians are the foundation of our organization, we’ve achieved industry-leading physician engagement and nation-leading results.### Who we areMosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com.Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact [e-mail] for assistance.