Onsite Patient Support & Refill Coordinator – Tyler

LUX Infusion; Tyler (TX); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Equal Opportunity Employer

Job summary

LUX Infusion is seeking a Patient Support Specialist onsite in Tyler, TX. You’ll coordinate prescription refills, communicate with patients and providers, and ensure timely and compliant refill activity.

The role emphasizes accuracy, HIPAA compliance, and compassionate patient care, with daily collaboration across pharmacy operations. A high school diploma and Pharmacy Technician registration are required; certification preferred.

Qualifications

• High school diploma or GED.
• Current Pharmacy Technician registration and/or certification in good standing (or commitment to obtain required registration/certification within 60 days of hire).
• Experience providing customer service to internal and external customers.
• Experience with data entry, healthcare systems, and medical terminology.
• Basic proficiency in Microsoft Office and related technology platforms.

Responsibilities

• Coordinate prescription refills, outreach, and documentation throughout specialty or infusion therapy.
• Communicate professionally with patients and providers to gather required information, lab results, and prescription renewals.
• Submit insurance re-authorizations and prior authorizations as needed to prevent delays in therapy.
• Ensure clinical and regulatory compliance by asking required screening questions and escalating concerns to a pharmacist when appropriate.
• Maintain accurate patient records, demographic information, and insurance documentation in designated systems.
• Collaborate daily with pharmacy operations teams to support timely dispensing, shipping, and refill coordination.
• Serve as a trusted point of contact while adhering to all state Board of Pharmacy regulations, HIPAA, and applicable laws.
• Identify opportunities to improve patient support workflows while maintaining high standards of accuracy and service.

Skills

Customer service

Data entry

Microsoft Office

Healthcare terminology

Education

High school diploma or GED

Pharmacy Technician certification

Job description

LUX Infusion is seeking a Patient Support Specialist onsite in Tyler, TX. You’ll coordinate prescription refills, communicate with patients and providers, and ensure timely and compliant refill activity.

The role emphasizes accuracy, HIPAA compliance, and compassionate patient care, with daily collaboration across pharmacy operations. A high school diploma and Pharmacy Technician registration are required; certification preferred.