Infusion Care Concierge: Patient Support

LUX Infusion; Overland Park (KS); On-site; USD 34,000 - 37,000; Full time

Job summary

At LUX Infusion in Overland Park, Kansas, we’re seeking a Patient Support Specialist who will help keep patients on therapy with refill coordination, prescription management, and clear communication with providers. You will work closely with pharmacists and care teams, ensuring regulatory compliance and accurate patient records, while delivering compassionate service and timely responses across channels.

The role requires a high school diploma, pharmacy technician registration, and comfort using

Qualifications

• High school diploma or GED is required.
• Current Pharmacy Technician registration and/or certification (or commitment to obtain within 60 days).
• Experience providing customer service to internal and external customers.
• Experience with data entry, healthcare systems, and medical terminology.
• Proficiency with Microsoft Office and related technology platforms.

Responsibilities

• Coordinate prescription refills, outreach, and documentation for specialty or infusion therapy.
• Communicate professionally with patients and providers to gather information, lab results, and renewals.
• Submit insurance re-authorization and prior authorizations as needed to prevent delays.
• Ensure compliance by asking screening questions and escalating to a pharmacist when appropriate.
• Maintain accurate patient records and insurance documentation in designated systems.
• Collaborate with pharmacy operations teams to support dispensing, shipping, and refill coordination.
• Adhere to state Board of Pharmacy regulations, HIPAA, and applicable laws.

Skills

Patient support

Communication

Attention to detail

Multitasking

Team collaboration

Education

High school diploma or GED

Pharmacy Technician registration

Tools

Microsoft Office

Job description

At LUX Infusion in Overland Park, Kansas, we’re seeking a Patient Support Specialist who will help keep patients on therapy with refill coordination, prescription management, and clear communication with providers. You will work closely with pharmacists and care teams, ensuring regulatory compliance and accurate patient records, while delivering compassionate service and timely responses across channels.

The role requires a high school diploma, pharmacy technician registration, and comfort using