Patient Support & Care Coordination Specialist

LUX Infusion; Northern (KY); Hybride; USD 34 000 - 37 000; Plein temps

Avantages offerts par ce poste

Equal Opportunity Employer

Résumé du poste

At LUX Infusion, a clinician-led, U.S.-based organization, we reimagine infusion care to be more human, supportive, and connected. We’re seeking a Patient Support Specialist who brings care, accountability, and purpose to every patient interaction, helping ensure timely therapy starts and ongoing treatment.

You will coordinate refills, manage prescription renewals, and communicate with patients and providers to gather information while maintaining accuracy and regulatory compliance.

Qualifications

• Pharmacy Technician registration or certification in good standing (or able to obtain within 60 days).
• High school diploma or GED.
• Experience providing customer service to internal and external customers.
• Experience with data entry, healthcare systems, and medical terminology.
• Basic proficiency in Microsoft Office.

Responsabilités

• Coordinate prescription refills, outreach, and documentation for specialty or infusion therapy.
• Communicate professionally with patients and providers to gather required information, lab results, and prescription renewals.
• Submit insurance re‑authorizations and prior authorizations to prevent delays in therapy.
• Ensure regulatory compliance by asking required screening questions and escalating concerns to a pharmacist.
• Maintain accurate patient records and insurance documentation in designated systems.
• Collaborate with pharmacy operations to support dispensing, shipping, and refill coordination.
• Adhere to all state Board of Pharmacy regulations, HIPAA, and applicable laws.
• Identify opportunities to improve patient support workflows while maintaining accuracy.

Connaissances

Pharmacy Technician registration

Customer service

Data entry

Healthcare systems

Medical terminology

Communication skills

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

At LUX Infusion, a clinician-led, U.S.-based organization, we reimagine infusion care to be more human, supportive, and connected. We’re seeking a Patient Support Specialist who brings care, accountability, and purpose to every patient interaction, helping ensure timely therapy starts and ongoing treatment.

You will coordinate refills, manage prescription renewals, and communicate with patients and providers to gather information while maintaining accuracy and regulatory compliance.